Technical Support & Training Specialist

Do you enjoy sharing your technical expertise and helping others build their knowledge Are you skilled at creating and delivering effective training programs Do you take pride in ensuring teams understand the why behind product specifications and standards If you answered yes then this role could be a fantastic opportunity for you!

Ceco Door (an ASSA ABLOY company) is adding a Technical Support and Training professional to our team based in Milan Tennessee.

Come see who we are at: would you do as our Technical Support and Training Specialist

In this role you will be responsible for providing technical support and training for both internal teams and external partners. Responsibilities include offering product guidance interpreting codes and certifications and consulting on specifications and applications. The position also delivers training on a wide range of technical topics to enhance product knowledge and application.

You would also:

• Provide technical consultation to building segments sales/service teams customers and engineering groups.
• Manage and coordinate revisions updates edits proofing and/or incorporating corrections and coordination with ASSA ABLOY Door Group Marketing Cecos Correspondence Course Cecos public website and distributor website.
• Oversee the partnership with Operations IT and Engineering teams to develop and maintain standards and test protocols based on customer feedback and market needs.
• Manage multiple projects with competing deadlines.
• Apply in-depth knowledge of Ceco products applications and limitations for end users.
• Visualize design applications and offer acceptable solutions that comply with local state and national codes fire ratings and industry standards.
• Coordinate updates and revisions for training materials websites and correspondence courses.
• Deliver technical support and certification letters to architects contractors and internal teams.
• Compile and relay sales leads/insights obtained from architectural and contractor interactions to appropriate DSS sales agency and distributor.
• Stay current on all new product launches and trials including their applications intended use and functionality to effectively train others or provide technical support as needed.
• Coordinate job-specific letters and certificates of conformance.
• Approve purchase orders for inspections and compliance fees.
• Supervise and direct Technical Support Specialist.
• Develop lead and continuously improve training programs for internal teams distributors and sales agencies.
• Design and deliver training content aligned with Cecos strategic goals including new product and service introductions.
• Create and present training materials for Customer Service Order Management and other internal departments.
• Coordinate guest speakers subject matter experts and cross-functional contributors for training sessions.
• Establish and maintain training facilities and resources to support effective learning environments.
• Present proven sales training techniques and adapt methods based on audience needs and feedback.
• Manage training budgets and gain necessary approvals for Best in Class education initiatives.
• Stay current on instructional design trends training technologies and industry best practices to enhance program effectiveness.
• Other duties as assigned.
• Assure compliance with federal state local and corporate policies regulations AADG programs and policies and the ASSA ABLOY Code of Conduct

The Skills and Experience you need:

• Bachelors degree in a related field or equivalent experience required.
• Architectural Hardware Consultant/Certified Door Consultant certification preferred.
• 5 years of related experience within sales customer service or engineering department in relevant industries.
• 3-5 years of sales education and /or training.
• Strong understanding of product specifications installation practices industry compliance standards test methods order processing and engineering and hardware applications.
• Hollow metal Industry knowledge with both SDI and HMMA/NAAMM.
• Knowledge of building codes product certifications and fire labeling requirements preferred.
• Experience supporting architectural contractor or customer service teams.
• Excellent communication and interpersonal skills with the ability to translate technical information for diverse audiences.
• Excellent presentations skills; developing and delivering training.
• Strong multitasking skills with the ability to manage multiple assignments simultaneously and meet deadlines.
• Demonstrated sense of urgency and responsiveness when interacting with customers contractors architects and sales agencies.
• Proficiency in Microsoft Office suite; experience with presentation and training tools.

What we offer!
We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive Salary

• Paid Vacation Sick Time and paid Company Holidays

• Medical Dental Vision Short and Long-term Disability Life and AD&D Insurance

• 401(k) Program with company contributions

• Tuition Reimbursement Learning and Career Development opportunities

• Flexible Spending

• Employee Assistance Program
• Discount portal

• Recognition well-being and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly so dont wait

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe we dont look at any applications sent by email or post.

If you have any questions about the role or the process email Stephanie Mandato Senior Talent Acquisition Manager at

Lets create a safer and more open world - together!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.