Senior Technical Architect(AI Contact Center)
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Req Id:427049
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
The candidate is an accomplished expert in architecture design and delivery of contact center solutions. The selected candidate will work as a technical expert in key projects will assist and lead the delivery teams while working in conjunction with our Project Managers.
Key Responsibilities
- Design and document contact center solutions including integration to other industry known products for the follow: Genesys NICE AWS and/or Google.
- The Architect would over see delivery of contact center solutions (CCaaS) such as Natural Language (NLU/NLP) Conversational Robot (AI chat/voice Bots) WFM WFO and/or Self Service IVR with call routing technologies etc.
- Support the development and integration teams in our delivery model which includes activities such as solution sizing configuration and integration of contact centre solutions.
- Lead and participate in functional/technical analysis.
- Produces feasibility and effort estimates.
- Collaborates closely with the Sales and Project Management teams.
- Plans solution delivery steps deployment phases quality assurance guidelines and identifies delivery team members.
- Supports the integration team to ensure delivery.
Critical Qualifications
- Knowledge of the Genesys Cloud solution as well as its AI modules
- Solid knowledge of Contact Center solutions & product suites within one or more of the following editors: Genesys NICE AWS and/or Google.
- Experience in solution design related to artificial intelligence (AI) with a focus on contact centres.
- Knowledge of different modes of AI resource utilization (private/public endpoint) and their financial and operational impacts.
- Cloud solution delivery experience is an asset (Amazon Connect Twillio Google).
- Flexibility mobile and desire to work on different types of contact center projects (design development integration & configuration) and which remote work is possible.
- Strong customer skills with work experience and ability to work directly with customers.
- Programming languages is an asset .
- Computer Science or Engineering background.
- Software development and systems integration.
- Database systems data lakes and data warehouses.
- English & French spoken and written.
- Security Clearance for Federal Government.
#LI-SS1
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 11/21/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Mississauga
Bellone of Canadas Top 100 Employers.
Required Experience:
Senior IC
Key Skills
- APIs
- SOAP
- Software Architecture
- .NET
- Design Patterns
- Enterprise Software
- AWS
- Solution Architecture
- Cloud Architecture
- Java
- SSO
- Oracle
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
