Manager, Retail & Campus Services

Reporting to the Director of Facilities and Ancillary Services the Manager Retail & Campus Services is responsible for the management policies operation and integration of:

• Bookstores
• The Print Centre
• Cafeterias including food service contracts and vending machines
• Tenant agreements and long-term space rentals.

The Manager is responsible for the establishment of strategic revenue expense and contribution targets providing sales and marketing direction monitoring activities and results coaching for success reviewing project and program budgets to ensure viable operations and managing collaborative and mutually rewarding partnerships with stakeholders both internal and external to the department. The Manager is specifically responsible for achieving earned net revenue targets in each specific revenue center.

The Manager is responsible for setting strategic and tactical directions for ancillary services in support of the strategic and operational objectives of the College; for the day-to-day supervision direction and coaching of bookstore and print center staff; for the development renewal administration and monitoring of food services vending and other ancillary service agreements as well as tenant agreements and memoranda of understanding. The Manager is also responsible for developing and maintaining space rental terms and conditions and for monitoring space rental practices.

The Manager will provide work planning monitoring and evaluation as well as employee development and performance management in accordance with the Colleges policies and reflecting our values; and will support and be relied upon for data-driven decision-making and continuous improvement of the College.

The Manager is responsible for the normal administration of a department at the College e.g. strategic and operational planning; budgeting; regular operational and financial reporting; maintenance of the financial accounts and other records related to the unit.

Responsibility for the oversight of the five Bookstores online Bookstore and Print Centre financial positions and operations to ensure that their mandate is met and that they generate a positive cash flow annually. Responsibilities for revenue-generating ancillary service contracts including Food Services and long-term rentals.

Responsibilities include but not limited to:

• Identifying strengths opportunities weaknesses and challenges inherent to NBCCs ancillary services and proposing options and feasible solutions considering short and long-term implications.
• Contract development and negotiation with 3rd party service providers and clients (ex: food services vending etc.). Acting as authorized College representative in transactions with contractors delivering ancillary services and is responsible for establishing a contract management and accountability framework for these services. Develop negotiate and implement ancillary service contracts for existing and new services including operating conditions and hours facilities and equipment upgrades and product and franchise agreements.
• Negotiation and development of tenant leasing agreements.
• Identification and implementation of new opportunities for sustainable service revenue streams with a focus on meeting the needs of our customers. Identifying services that are no longer sustainable or no longer meet the needs of our customers.
• Managing and keeping staff motivated throughout restructuring and organizational change exercises which may result from proposed solutions.
• Adjusting department priorities and work assignments to meet changing/unexpected deadlines or resource (human or financial) constraints.
• Encouraging and supporting the implementation of continuous improvement methodologies to identify evaluate and deploy process improvement opportunities. Working with all stakeholders to improve processes in a sustainable and measurable way.
• Committing department to courses of action regarding operational work planning and monitoring human resource management and financial management (subject to limitations inherent to NBCCs policies and procedures).
• Determining the work approach or methodology best suited to achieve the strategic tactical and operational objectives of the unit in a manner consistent with the values of NBCC.
• Responsible for direction monitoring and evaluation of Bookstore operations and to ensure that the area meets the College community needs. Work closely with Bookstore staff to ensure ongoing financial health of Bookstores
• Responsible for direction monitoring and evaluation of the Print Services at the Moncton Campus and ensure that it meets the College community needs.
• Investigate and determine new opportunities for revenue generating ancillary service activities at the College.
• Develop a communication plan to provide the College community with information related to the ancillary services available and to manage complaints.
• Responsible for monitoring and evaluating ancillary service activities by developing and managing a variety of feedback processes to ensure customer needs expectations and satisfaction levels are being met including contract compliancy inspections student and employee feedback and survey processes.
• Membership representation in international and Canadian associations within government industry and College groups in seeking best practices and opportunities for ancillary services.
• Participate in College capital campaigns as part of the project management team for major capital projects that relate to Ancillary Service operations.
• Responsible for the hiring orientation evaluation development promotion and discipline of ancillary services staff according to established College policies and HR guidelines.
• Develop and administer effective processes and procedures for the department budget authorization of expenditures and the maintenance of records.
• Assume additional responsibilities and duties as assigned.

Education & Experience:

• Diploma/Degree with preference to business administration and financial management.
• Five years of experience in business operations management whether retail or production and hospitality with a strong focus on customer service and financial sustainability with preference to candidates having this experience in a post-secondary environment.
• Excellent oral and written communication skills are required.
• Demonstrated business and communication skills.
• Proven skills to quickly evaluate and resolve complex issues or conflicts such as tenant/landlord concerns service complaints related to ancillary services.
• Excellent planning organization and customer service skills.
• Broad knowledge of records processing financial analysis and procedures and statistical reporting techniques (Strong analytical experience).
• Proven ability to organize department work functions in an efficient and effective manner.
• Proven ability to work collaboratively with internal and external partners.
• Experience conducting market surveys particularly related to retail operations.
• Demonstrated skills to effectively lead and motivate others in a team environment.
• Ability to effectively manage multiple priorities.
• Ability to write policy and standard operating procedures.
• Ability to manage budget.
• Proven ability to exercise tact diplomacy and good judgment.
• Intermediate word-processing and spreadsheets and basic presentation database and e-mail with MS Office Suite.
• Change management / transformational projects experience and Continuous improvement mindset.
• Ability to influence up down and across establishing rapport and credibility while building strong relationships
• Supervisory work planning management and evaluation.

Professional Skills:

• Ability to maintain a high degree of professionalism and confidentiality.
• Demonstrated problem-solving skills analytical ability and innovative thinking.
• Self-motivated service and results oriented.
• Ability to work under pressure in a fast-paced environment.
• Demonstrated ability to work effectively independently and within a team.
• A desire for continuous learning and growth.
• Candidates must possess a valid Drivers License as travel will be required.
• Preference may be given to candidates who have experience working in a post-secondary environment.

Candidates must clearly demonstrate how they meet these qualifications on their resumes.

Other combinations of education and experience may be considered as equivalent. Subject to competition response the minimum qualifications may be raised.

All applicants must be eligible to work in Canada at the time of application.

With six Campuses across the province New Brunswick Community College (NBCC) transforms lives and communities across New Brunswick and contributes to the social and economic prosperity of our province.

Why work with NBCC

• You want to make a difference. By working at NBCC you can support students in achieving their educational and career aspirations help meet the needs of employers and contribute to stronger communities across New Brunswick.

• You want to belong to something bigger. NBCC welcomes the individual experiences and perspectives of our learners our staff and our partners. We nurture a culture of belonging where everyone feels valued and has opportunities to add value. NBCC is an equal opportunity employer building a dynamic team that is representative of the communities and industries that we serve.

• Were one of the best places to work in Atlantic Canada. For ten years in a row we have been named one of Atlantic Canadas Top Employers because of our commitment to families community service and employee engagement. This includes paid time off to volunteer comprehensive benefits packages and professional development opportunities.

• Opportunity to work remotely (within New Brunswick close to one of our campus locations).
• A culture that is focused on nurturing a sense of belonging for all employees.
• Become a member of the New Brunswick Public Service Pension Plan.
• Opportunities for professional development and training.
• NBCC supports the wellbeing of its employees. We provide free access to an Employee and Family Assistance Program (EFAP).
• Paid sick and vacation leave.
• Volunteer leave.
• Tuition Reimbursement Programs (Employee: Tuition Reimbursement Program AND Family: Tuition Reduction Benefit - Spouse and Children).

The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the wellbeing of its employees. This includes considering reasonable requests for alternative work arrangements when feasible to meet the changing needs of the College and its order to ensure our student needs are met flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the province.

We promote an equal opportunity work environment.

All interested candidates are invited to submit a detailed application with a resume online by November 26 2025. All applications will be acknowledged upon receipt.