Operations & Client Success Manager (MBL)

Manila - Philippines

Monthly Salary: PHP 54000 - 54000

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm New Zealand Time with 1 hour unpaid break.

Overview

This role is ideal for a highly organized proactive and tech-savvy professional looking to make a tangible impact in a growing construction business. The Operations & Client Success Manager will play a key role in streamlining operations improving client satisfaction and supporting growth targets.

The position offers the opportunity to build efficient systems and processes that directly contribute to transforming the business into a smooth-running scalable operation.

Scope

A critical high-impact role designed to enhance operational efficiency and client experience. The successful candidate will take ownership of administrative processes implement systems and enable leadership to focus on strategic growth goals ultimately contributing to a self-sustaining and scalable organization.

Responsibilities

Manage client communication and engagement from inquiry to post-completion follow-ups.
Coordinate administrative and pre-construction activities including RFQs client selections permits plans and supplier coordination.
Handle email and calendar management for leadership including scheduling and prioritization.
Manage financial administration supplier invoices expense claims payroll bank reconciliations and monthly reports.
Support marketing efforts through content curation social media scheduling and email campaigns.
Ensure accurate data and efficient use of CRM and project management systems (e.g. Buildertrend Pipedrive).
Develop and maintain Standard Operating Procedures (SOPs) and process documentation.

Additional Expectations

Proactive and solution-oriented approach to continuous improvement.
Commitment to learning and adopting best practices.
Strong sense of ownership and accountability.
Calm and organized under pressure.
Alignment with the goal of building a structured and scalable business.
Openness to using modern tools and technology for productivity.

Requirements

3 years of experience in administrative operations or project coordination roles (construction industry preferred).
Proficiency with project management CRM and accounting tools (e.g. Build in Pipedrive Xero Smartly).
Strong organizational and systems development skills.
Excellent written and verbal communication for client and stakeholder management.
Problem-solving mindset with the ability to implement process improvements independently.
Tech-savvy and open to using AI tools for efficiency.
Reliable self-motivated and able to manage multiple priorities remotely.
Experience in financial administration including invoicing reconciliations and reporting.

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring

ZR29473JOB

Required Skills:

Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB

This is a remote position.Work Schedule: Monday to Friday 8:00am to 5:00pm New Zealand Time with 1 hour unpaid break. Overview This role is ideal for a highly organized proactive and tech-savvy professional looking to make a tangible impact in a growing construction business. The Operations &...