Technical Support & CRM Systems Specialist

Manila - Philippines

Monthly Salary: PHP 350 - 350

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule: Part-time (20 hours per week) flexible as long as within Western European Time.
Client Timezone: European Time (GMT/European hours)

Client Overview

A fast-growing global membership platform that operates private clubs serving members across multiple continents. The company runs 247 operations with teams spanning Europe Asia and beyond creating an exciting international work environment where your technical expertise directly impacts member experience worldwide.

Job Description

Youll be the technical backbone supporting a thriving global membership platform that never sleeps. This role puts you at the center of ensuring seamless technical operations for thousands of members worldwide. Youll collaborate with an international team of professionals while having the autonomy to solve complex technical challenges and make a real impact on member satisfaction. With the companys rapid growth trajectory this part-time opportunity is designed to evolve into a full-time position where you can grow your career alongside the business.

Key Responsibilities

CRM Setup & Systems Integration

Lead the setup and implementation of the companys new CRM (HubSpot or equivalent).
Migrate existing data and integrate connected tools ( Cleck Data CMS Google Workspace etc.).
Configure and optimize workflows and automations for marketing customer support operations and memberships.
Ensure system reliability security proper documentation and long-term maintainability.

Internal Team Technical Support

Act as the first point of contact for internal tool access setup issues permissions and troubleshooting.
Manage onboarding for new hires ensuring all accounts and systems are properly configured.
Maintain the companys software directory subscription list and system access logs.
Collaborate closely with the IT team based in Spain and Copenhagen.

Member & Club Technical Support

Provide direct technical assistance to the Customer Assistance team supporting members worldwide.
Troubleshoot member-facing issues such as login errors missing listings rejected bookings or system glitches.
Coordinate fast resolutions and escalate recurring issues to the Head of Tech when necessary.
Document common issues and create internal troubleshooting guides to increase efficiency and consistency.

Global Technical Support Coverage

Support platform operations across multiple time zones (US Europe and Asia).
Ensure smooth platform performance for a 24/7 global membership community.
Work closely with customer service teams operating in international schedules.

Reporting Data & Workflow Optimization

Build and maintain dashboards and reports across CRM analytics and operational tools.
Ensure high data integrity and consistency across all systems.
Identify workflow inefficiencies and propose automation opportunities or technical improvements.

Requirements

Minimum 3 years of technical support experience in SaaS CRM or membership-based environments.
Strong technical troubleshooting skills and familiarity with APIs CRM tools and SaaS integrations.
Excellent English communication skills (written and spoken).
Ability to work reliably during European business hours (GMT/CET).
Experience supporting global platforms or multilingual membership systems is a strong advantage.
Organized proactive self-directed and comfortable working independently in a remote environment.
Strong collaborator capable of working with Tech Marketing Operations and Customer Support teams across time zones.

Who The candidate is:

Tech-savvy problem solver with a strong operational mindset.
Comfortable navigating CRMs APIs and multiple connected SaaS systems.
Clear communicator who provides structure clarity and calm during technical challenges.
Proactive reliable and excited about improving systems not just maintaining them.
Someone who enjoys fixing problems optimizing workflows and making complex operations run smoothly.

Scope:

Type: Part-time Contractor
Hours: 20 hours per week (approx. 4 hours/day)
Schedule: European time zone alignment required; continuous daily block preferred
Location: Fully Remote
Start: Immediate

Independent Contractor Perks

Permanent work from home
Immediate hiring

ZR29572JOB

Required Skills:

Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB

This is a remote position. Schedule: Part-time (20 hours per week) flexible as long as within Western European Time.Client Timezone: European Time (GMT/European hours) Client Overview A fast-growing global membership platform that operates private clubs serving members across multiple con...