E-commerce Customer Support Assistant (GorgiasZendesk)

Manila - Philippines

Monthly Salary: PHP 290 - 290

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule:

20 hours per week; 4 hours per day
Monday to Friday; 9 AM to 2 PM New York Time

Join a growing international online fitness coaching business where youll play a crucial role in supporting our global customer base through written communications. This exciting opportunity starts as a part-time position with real potential for growth into a full-time role and possible advancement into a team lead position. Youll be at the forefront of customer interaction managing our community engagement and supporting our evolving e-commerce operations as we expand and launch new digital products. This role offers the perfect blend of customer service community management and technical support in a dynamic growing environment.

Responsibilities:

Provide first-line customer support via email through Gorgias ticketing system
Respond to and resolve customer inquiries within established timeframes
Engage actively in community groups and forums answering questions and fostering discussion
Coordinate with internal teams to escalate and resolve complex customer issues
Manage e-commerce related customer queries and support tickets
Monitor and maintain customer satisfaction through written communication channels
Support customers with website and product-related questions

Scope:

Potential to increase hours based on business needs
No voice/phone call requirements
Opportunity for advancement to a team lead role
Primary focus on written communication and ticket management

Requirements:

Strong written English communication skills
Experience with ticketing systems (Gorgias Zendesk or similar)
E-commerce platform familiarity (WooCommerce or similar)
Tech-savvy with ability to learn new systems quickly
Previous customer service experience
Strong problem-solving abilities
Ability to work independently
Experience in community management preferred

Independent Contractor Perks

Permanent work from home
Immediate hiring

ZR29583JOB

This is a remote position. Schedule: 20 hours per week; 4 hours per day Monday to Friday; 9 AM to 2 PM New York Time Join a growing international online fitness coaching business where youll play a crucial role in supporting our global customer base through written communications. This excitin...