Desktop Support Specialist
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
Mission People Culture: With a corporate Mission to stop disease through technology InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies. Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology informatics and disease surveillance to engineers and product teams building high performance modern solutions. Mission People are unified around a virtual first Culture centered around teamwork relentless focus on client outcomes and individual accountability.
Why work at InductiveHealth
1.Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes.
2.Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally.
3.Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes.
4.Feedback: Open and honest is part of our corporate values that builds a culture of professional growth to support client success.
5. Impact: Your individual contributions will stop the spread of disease and improve individual community and population health outcomes.
We areseekinga proactive and technically skilled Desktop Support Specialist to join our growing Platform Engineering team. This is a full-time remote position based in the U.S. (priority for candidates in the Denver CO metro area) offering competitive compensation benefits (medical dental vision 401(k) etc.) and a flexible work environment. Candidates must be eligible to work in the U.S. without sponsorship.
This roleis responsible forproviding hands-on technical support for internal hardware software and network-related issues. You will be the first line of defense for IT support ensuring smooth operations for a distributed teammaintainingcorporate systems and contributing to a secure modern workplace infrastructure. The ideal candidate is a strong communicator problem-solver and collaborative teampartnerwith a customer-first attitude.
What youll be doing:
- Provide responsive technical support to internal users ensuring prompt resolution of hardware software and networking issues.
- Configure deploy and manage corporate desktops laptops and mobile devices for new and existing employees.
- Administer andmaintaincore IT systems including Active Directory DNS and enterprise collaboration tools (e.g. Microsoft 365 Teams etc.).
- Manage device lifecycle tasks such as imaging patching updates asset tracking and security compliance.
- Support remote employees with VPN hardware and connectivity troubleshooting.
- Collaborate with the Platform Engineering team tomaintainandoptimizeendpoint security tools and IT processes.
- Document technical proceduresmaintainknowledge bases and contribute to process improvements.
- Assistin onboarding and offboarding activities including user account provisioning and equipment setup/returns.
- Participate in scheduled on-call rotation to support critical IT incidents or escalations.
- Assistin annual security and compliance initiatives including audits and user training.
What were looking for:
- 2 years of professional experience in IT support desktop support or help desk role.
- Strong knowledge of Microsoft Windows 10/11 OS and Office 365 applications.
- Experience with Active Directory user and group administration.
- Hands-on experience with desktop/laptop imaging and deployment tools.
- Familiarity with basic networking concepts (TCP/IP DNS DHCP VPN).
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication and customer-service skills.
- Ability to work independently in a remote environment and prioritize tasks effectively.
- Strong customer service orientation and ability to build positive relationships at all levels.
- Self-starter with a commitment to quality and continuous improvement.
- Ability to communicate complex technical issues in a simple and clear manner.
- Willingness to learn and grow in a dynamic and evolving technical environment.
- Highly organized with strong attention to detail.
What will make you stand out
- Experience with cloud-based environments (e.g. Microsoft Azure Intune AWS).
- PowerShell or other scripting experience for systems automation.
- Experience with mobile device management (MDM) systems such as Microsoft Intune or Jamf.
- Exposure to ITSM ticketing systems (e.g. Jira Service Management ServiceNow Freshservice).
- CompTIA Microsoft or similar certifications (e.g. A Network MTA MCP AZ-900).
- Experience supporting security tools (e.g. endpoint detection SSO/MFA conditional access policies).
$55000 - $75000 a year
Benefits and Perks: InductiveHealth offers competitive benefits and perks including:
Virtual first remote organization and culture
Flexible Paid Time Off (PTO)
401(k) retirement plan with corporate matching
Medical prescription vision and dental coverage (multiple plans based on your needs)
Short Term and Long Term Disability (for employee)
Life Insurance (for employee)
New Team Member support for home office setup
All responses to applications will come from emailprotected or from the domain @.
InductiveHealth is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race color religion sex sexual orientation gender identity or expression age national origin or disability.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
