Epic Bridges Integration Analyst

• Under direction of the Applications Manager the Application Analyst I/II is a specialist in their respective Epic Application(s) and supports core functions of the health systems processes
  
• Responsible for Epic software analysis design configuration testing and implementation as well as application support and issue resolution
  
• Interacts with Operational and IT personnel in identifying evaluating and configuring systems to meet user and organizational requirements
  
• Maintains high credibility and ownership of system activities within assigned application
  
• Works directly with Operations and provides input on system design and capabilities
  
• Develops system design including functional specifications and strategies based upon the analysis of specific operational needs
  
• Analyze operational requirements and system capabilities to propose effective solutions
  
• Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies issues and priorities
  
• Performs unit system and integration testing per standards and documents outcomes
  
• Work with Application Team to ensure applications are well supported and implementations are properly executed
  
• Follow defined standards promote best practice principles and participate in change control process
  
• Optimizes maintains and supports application/system as required
  
• Participates effectively as a team member to achieve team goals and objectives
  
• Provides on-call support troubleshoots and resolves production support issues during Activation as applicable
  
• Initiates escalation procedures
  
• Identify potential issues and refer more complex issues to appropriate level of support
  
• Builds rapport and always promotes teamwork by maintaining a professional and positive attitude working to maintain open and professional lines of communication with all end users and colleagues and utilizing key change management principles
  
• Lead meetings as needed prioritize tasks resolve conflicts and manage a project plan
  
• Meet application deliverables project timelines and delivery weekly status reporting
  
• Timely project and data tracking with input of weekly time tracking
  
• Performs other related duties assigned by supervisor
  
• In an emergency performs other duties necessary for the welfare of patients or the efficient operations of the institution
  

Qualifications
Required

• Current Epic Bridges Certification
  
• 6 years of recent experience with an implementation
  
• Minimum of 3 years of Epic build and support
  
• Experience in application build and go-live along with extensive experience in implementation workflows troubleshooting testing and support
  
• Bachelors degree preferably in Computer Science Information Technology Computer Engineering or related IT discipline; or equivalent experience
  
• Limited immigration sponsorship may be available
  
• Ability to travel 10% on average based on the work you do and the clients and industries/sectors you serve
  
• Demonstrative understanding of technical documentation
  
• Effective verbal and written communication skills
  
• Self Motivated highly-organized and detail oriented skills are required
  
• Superior communication and customer service abilities
  
• Team player with the willingness/ability to work in a collaborative environment
  
• Must be able to operate independently or with minimum supervision
  

• Strong desktop skills including Word Excel PowerPoint
  
• Work Experience/Direct Knowledge of clinical area or business area to be supported