TBO Analyst (Incident Management) Graduate

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

What will your job look like

Monitoring Responsibilities:

• Conduct continuous system health checks and real-time alert monitoring to ensure optimal performance and availability of supported applications
• Manage and monitor support mailboxes to promptly identify categorize and respond to incoming issues and notifications

Incident Management:

• Provide first-level technical analysis for incidents related to Amdocs-supported applications
• Perform initial triaging and resolution of incidents for both internal and external stakeholders
• Act as the primary communication channel between Customers and the Amdocs Technical Support team

Service Request Handling:

• Manage and respond to service requests routed to Amdocs-supported applications
• Coordinate with internal teams and external customers to address technical issues

Post-Change Validation:

• Assist in conducting sanity checks following technical changes patch deployments or system migrations

Operational Tasks:

• Execute basic database queries and deploy data patches as required
• Perform data analysis and generate daily operational and billing reports in accordance with SOPs

Documentation:

• Maintain and update documentation for internal processes and external procedures

All you need is...

• Bachelors degree in Science/IT/Computer Science or equivalent.
  Preferably with 0-11 work experience in IT Operations. Open to Fresh Graduates year 2024 /2025.
• Experience writing software code in at least one programming language
• Good knowledge of Object-Oriented Design and development
  Experience in Production Support/Application Support.
• Willing to work on a Dayshift 5x per week in BGC Office Taguig City.
• Local hiring only. Location: Manila Philippines.

Why you will love this job:

You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
You will be a key member of a global dynamic and highly collaborative team with various possibilities for personal and professional development.
You will have the opportunity to work in a multinational environment for the global market leader in its field.