Behavioral Health Crisis Response Clinical Case Manager

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Job Description Summary:

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates with Behavioral Health Crisis Response Team to connect with clients following community contact or referral from Public Safety personnel.
• Provides short term case management to high-risk community members to support access to available resources benefits and care.
• Provides in-person response along with other BHCRT staff to situations involving behavioral health concerns or crisis in a variety of community settings via Boulder Police & Fire dispatch including homes businesses street corners parks congregate living facilities and shelters.
• Advocates for appropriate access to care and/or resources while supporting clients strengths and resiliency.
• Meets with clients and community members to determine case management needs and facilitate care coordination with appropriate providers. May involve intensive in-home or community-based contact.
• Clinical case managers transport clients to medical appointments food pantries benefits offices and other locations as needed.
• Communicates collaborates and creates relationships with multiple collateral agencies including resource providers county services schools hospitals family members and significant others to facilitate referrals for needed community-based services and treatment.
• Participates in clinical supervision and team meetings according to team policies.
• Documents all contacts according to team policies.

MINIMUM QUALIFICATIONS

• Ability to communicate ideas clearly in written or spoken form particularly as it applies to documentation care coordination and in crisis situations. Completes work in a timely and consistent manner in accordance with team policies.
• Ability to communicate tactfully and effectively with the public and colleagues.
• Ability to demonstrate emotional regulation during interactions that may involve distressed or antagonistic individuals and manage secondary trauma related to interactions with emergency and crisis systems. Ability to demonstrate knowledge appropriate to education and experience of major mental illness personality disorders traumatic brain injury dementia complex trauma intellectual/developmental disabilities substance use disorders trauma informed care harm reduction and de-escalation.
• Ability to demonstrate knowledge of community resources and make appropriate referrals to those resources as well as ability to navigate insurance benefits and associated applications.
• Ability to demonstrate proficiency in Microsoft Office suite and the records management systems used by the team.
• Ability to meet and maintain the requirements of applicable federal state and organizational background checks including the Criminal Justice Information Services (CJIS) background check.
• Ability to practice within applicable laws and ethics with a demonstrated skill in acting with integrity as a steward of public resources and as a professional working with vulnerable populations. Demonstrated skill in applying ethical principles to complex problems.
• Ability to support change with flexibility and grace.
• Ability to work effectively and efficiently as both a member and leader in the team. Skill in listening to concerns and ideas of colleagues and community members.
• Skill in understanding the needs interests and concerns of others and ability to empathically communicate this awareness.
• Valid Drivers License and ability to maintain an acceptable motor vehicle record. Must have a working motor vehicle.
• Have and maintain acceptable background information including criminal conviction history.

PREFERRED QUALIFICATIONS

• Ability to communicate fluently in English and Spanish.
• Ability to demonstrate prior experience as a complex case manager ACT case manager or other related experience working with an acute population in a high intensity environment.
• Ability to demonstrate prior experience working and collaborating with police and personnel.
• Ability to demonstrate prior experience working with Boulder area behavioral health treatment systems and supportive services.
• Licensed in Colorado as LPC LAC LMFT or LCSW or ability to become licensed within two (2) years.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelors degree in counseling social work psychology or related field.
• Two (2) years of experience working with individuals experiencing severe and persistent mental illness people experiencing homelessness and other at-risk populations.

SUPERVISION

Supervision Received: Behavioral Health Crisis Response Supervising Clinician

Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS

• Physical and Mental Effort: Work requires visual and physical capabilities to work on computers radios and associated equipment on a regular basis as well as the ability to work in and respond to dynamic crisis situations in novel community-based environments.
• Work Environment: Work is generally performed in both a traditional office environment and a community setting. Work requires ability to work closely with others with frequent interruptions and background noise under sometimes adversarial conditions including crises related to mental health and substance use disorders. BHCRT operates seven (7) days per week including some evening hours. Will be trained on and use scene safety (defensive tactics) training tools to maintain physical safety amidst 911 emergencies (often in unpredictable environments). The city will provide personal protective equipment for clinicians. Attendance at occasional meetings outside of regular schedule may be required to perform the duties and responsibilities associated with position. Often works off site and in the community in a variety of environments including businesses homes emergency rooms community partners parks greenways etc.
• Machines and Equipment Used: City vehicles are provided for program use. However if multiple responses or meetings are in progress simultaneously and the city vehicle is not available staff will travel to the service site in their own vehicles and be reimbursed for uses standard office equipment including computers telephones and copy/fax machines as well as two-way radios.

Additional Job Description:

Last updated: 10/29/25

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected statute. For individuals with disabilities who would like to request an accommodation please send a request to