Network Support Engineer Tier 3

Continuant is a leader in modern Managed Services supporting mission-critical collaboration and network environments for enterprise clients worldwide. We are expanding our Network Engineering team and hiring a senior-level escalation engineer who thrives in complex technical environments and enjoys direct interaction with clients. If you are highly technical calm under pressure and enjoy solving problems others cant this role is built for you.

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What Youll Do

• Serve as the top-tier technical escalation point for complex network incidents.
• Own high-impact issues end-to-end including RCA vendor engagement and remediation planning.
• Troubleshoot across multi-vendor routing switching firewall and SD-WAN environments.
• Mentor Level-1 and Level-2 engineers and provide knowledge transfer across the team.
• Participate in client meetings (2025%) as a network subject-matter expert to support Sales and Account Management teams.
• Provide technical clarification of services architectures and capabilities during presales discussions.
• Contribute to proactive assessments improvement plans and change/problem/release management.
• Maintain clear high-quality documentation and communication within ServiceNow.

What You Bring

35 years of hands-on enterprise networking experience (engineering or TAC) Strong troubleshooting expertise across Cisco routing switching security and wireless Excellent client-facing communication skills (written verbal and presentation) Ability to lead high-severity incidents and remain calm under pressure Experience working in a Managed Service MSP or 24x7 support environment Certifications:

• Required: CCNP (Enterprise Data Center or Security) ITIL Foundation
• Preferred: CCIE Fortinet NSE VMware VCP Silver Peak SD-WAN

Technical strength in:

• Routing (OSPF BGP EIGRP FHRP)
• Switching (STP VLANs VPC LAG)
• Security (ACLs NAT VPN NGFW)
• Cisco platforms: ISR/ASR Catalyst/Nexus ASA/Firepower Meraki wireless
• Bonus experience: Fortinet VMware Silver Peak SD-WAN QoS design

Presales / SME Qualifications (Light Not Quota-Based)

• Comfortable participating in customer discovery and solution discussions
• Ability to explain technical solutions to both technical and non-technical stakeholders
• Experience supporting scope definition effort estimation or technical validation
• Presents confidently during demos design reviews or Q&A sessions

Why Continuant

At Continuant youre not just another engineer in a ticket queue youre a trusted expert. We invest in career growth certifications mentorship and exposure to enterprise-class networks across industries. Our culture is built on teamwork ownership transparency and doing whats right for the client not just whats in the scope. If you want a role where your expertise is valued and your voice matters youll feel at home here.

Other Details

• Shift: US Daytime
• Location: Remote (US-based) with occasional travel for meetings or training
• Reports to: Sr. Network Engineering Manager
• Employment: Full-time Non-Exempt

Qualifications

Experience

Area Required

Engineering / Network Support 35 years

Service Desk / TAC environment 35 years

IT Services / MSP / Managed Service 35 years

Education & Certifications

Bachelors degree in related field or equivalent experience (preferred)

Required: CCNP (Enterprise Data Center or Security) ITIL Foundation

Preferred: CCIE VMware VCP Silver Peak Fortinet NSE

Presales-Relevant Skills (New)

Ability to articulate technical concepts to both technical and non-technical audiences.

Experience participating in client discovery/scoping calls with Sales teams.

Ability to translate customer requirements into proposed service capabilities.

Comfortable presenting solutions and answering technical questions in live meetings.

Technical Expertise

Switching: STP VLANs trunking LAG VPC

Routing: EIGRP OSPF BGP FHRP redistribution

Security: ACLs NAT stateful inspection IPsec/DMVPN AAA NGFW

Cisco hardware: ISR/ASR Catalyst Nexus ASA/Firepower Meraki wireless

Preferred experience: VMware Silver Peak SD-WAN Fortinet QoS (LAN/WAN)

Other Requirements

Ability to work 810 hours at a desk 5 days per week

Occasional travel for client meetings training or vendor events