Client Support Technical Specialist (Barcelona)

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Join Onebox Team Where Innovation Meets Entertainment

Onebox a company within the Fever Group is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation our platform processes thousands of transactions per minute ensuring smooth access to concerts sports theater and more.

If you love dynamic environments customer success and the world of sports and live events this is your place.

Based in Barcelona with a hybrid model.
A team that values ownership collaboration and impact.
Building smarter ticketing solutions for the entertainment and sports industries.

Your mission

Were looking for a Client Support Technical Specialist to join our Support team someone with a helpdesk mindset strong problem-solving skills and a genuine passion for helping clients succeed.

In this role youll be the first point of contact for all client technical requests ensuring fast reliable and proactive assistance. Youll work closely with our Client Success Sales and Tech teams to troubleshoot issues guide clients through platform functionalities and make sure they get the most out of our solutions.

If you enjoy combining technical troubleshooting client interaction event management and continuous learning this role is for you.

About The Role

Be the go-to person for our clients providing fast friendly and effective technical support.
Deliver training sessions to help clients make the most of our platform.
Manage helpdesk-style support responding to incidents with speed clarity and professionalism.
Work cross-functionally with internal teams to improve processes and enhance the overall client experience.
Participate in on-site event support when needed ensuring smooth operations and exceptional service.
Handle key client tasks such as:
Activating/deactivating promotions and templates
Ticketing setup and configuration
Exporting data generating reports and monitoring access activity

Schedule
Monday to Friday from 9:00 to 18:00 (1h lunch break)
Availability required for rotating late shifts (15:0023:00) weekends and public holidays
On-call and event travel shifts are compensated with additional pay

About You

Basic skills and qualifications

Experience in technical support helpdesk or client-facing troubleshooting roles.
Work proficiency in English
Excellent communication skills building trust and strong relationships with clients.
Proactive mindset anticipating client needs and providing solutions.
Strong teamwork abilities collaborating with different teams to deliver the best experience.
Empathy and customer focus understanding their needs and delivering outstanding service.
Problem-solving skills efficiently managing and resolving issues.

Preferred skills and qualifications

Knowledge of ticketing events or platform-based products is a plus
Education or training in networks computer science or similar

Benefits & Perks

Temporary contract 6 months Permanent contract
Hybrid work model Possibility to work 3 days from home
23 vacation days your birthday off
Training budget to fuel your growth
Private health insurance with a special employee discount for you and your family.
Wellhub access Stay active and healthy
Flexible remuneration with Endenred
Team events after-work activities & two annual parties

Diversity & Inclusion

We believe in fostering an inclusive and diverse environment where different perspectives drive innovation. We encourage applications from all backgrounds genders and if you dont meet 100% of the requirements dont hold back. We value mindset and potential as much as experience.

Required Experience:

Join Onebox Team Where Innovation Meets EntertainmentOnebox a company within the Fever Group is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation our platform processes thousands of transactions per minute ensuring smooth access to concerts s...