Healthcare & Professional Specialist

Requisition ID: 239501

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

As the Healthcare & Professional (HCP) Specialist you will be part of a national team responsible for leveragingtheir expertise for the profitable growth of new high value customers healthcare and professional customers. Youwill manage and grow a business banking portfolio by acquiring new healthcare and professional customerrelationships and retain/expand existing relationships through:

• Involvement in industry events and relationships with local Professionals
• Centers of Influence (COIs) serving the segment
• Internal Retail and other Scotiabank Partners
• Professional Associations with a footprint in the local market

You will also be responsible for meeting assigned targets which include:

• Asset deposit and revenue growth
• Business development activities
• Retention and referral goals
• Other objectives related to customer service operational effectiveness and personal development

Is this role right for you In this role you will:

• Develop and maintain knowledge of assigned healthcare and professional customers including the nature and progress of their business their financial position and the terms and conditions of financial services used
• Provide specialized healthcare and professional customers expertise and business/finance advice increasing the business owners ability to succeed in their business
• Develop and maintain business relationships with COIs including influential customers and internal/external referral sources
• Respond to requests for service instructing and guiding customers in service use and confirming their satisfaction with the service provided
• Take steps to recover customer relationships when required
• Plan and complete relationship building activities that would create sales opportunities
• Provide value to customers by developing and maintaining an awareness of events trends and practices in the healthcare and professionals markets
• Identify prospects using multiple channels including asking for referrals from existing customers collaboration with Scotiabank partners and COIs developing a network of community business contacts and participating in marketing/educational seminars
• Discover business and personal banking needs/preferences on both sides of the customers balance sheet
• Proactively collaborate with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending payments and investments) is provided to each new and existing healthcare and professional customer
• Assist and advise Scotiabank partners (Branch Managers Small Business Advisors and Financial Advisors) with structuring marketing activities to close certain healthcare and professional deals with existing Branch customers
• Respond to requests for business banking solutions by collecting relevant information processing the requests and conducting due diligence as applicable
• Negotiate compensation for financial products and services as applicable and in accordance with Bank policies
• Provide thorough and consistent communication to customers throughout service set up providing necessary set up instructions where appropriate and ensuring the set up occurs according to plan
• Manage an assigned credit portfolio at an acceptable level of risk by working/consulting closely with the SPP Solutions Managers/ACE when processing deals
• Complete detailed credit reviews in a timely and sufficient manner
• Authorize renew or decline customer requests within standard Bank policies and authorized limits forwarding others as per established processes
• Ensure all related documentation is properly maintained and thoroughly completed and accounts adhere to the conditions of authorization
• Identify and resolve deviations from the conditions of authorization and deteriorating and/or unsatisfactory trends affecting the loan portfolio seizing opportunities to reduce risk and loss
• Develop an understanding of the branch financial and non-financial goals and how to contribute to them
• Negotiating aggressive yet achievable financial and non-financial goals
• Participate in team meetings skill-building sessions and one-on-one coaching sessions
• Adhere strictly to Bank and Branch security procedures and assigned authorities and responsibilities andimmediately report any unusual occurrences or fraudulent activity.
• Comply with regulatory activities and guidelines including Privacy Anti- Money Laundering/Anti-Terrorist Financing FCAD Know Your Customer CDIC Occupational Health & Safety
• Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of your respective area while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct
• Champion a high performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• Post-secondary education in accounting finance business law and economics or equivalent work experience
• Proven expertise in the healthcare and professional segment within designated marketplace
• Expert knowledge of the features and benefits of Small Business products and services selling approachselling tools and calculators as well as related internal software and technology platforms for Small Businessincluding ACE and GRM Sales Builder Intralink etc.
• Thorough knowledge of applicable risk management policies and processes and legal and securitydocumentation for small business products
• Experience with interviewing solicitation marketing and business development techniques
• Thorough knowledge of applicable branch procedures processes and workflows small business legalstructures life cycles and owner characteristic and business financial statements within the healthcare andprofessional segments
• Working knowledge of the features and benefits of retail products and services (i.e. Wealth ManagementCommercial Banking MD Financial Enterprise Solutions etc.)
• Knowledge of competitor offerings and alternate sources of financing
• Knowledge of economic conditions and political events affecting businesses especially in the professional andhealthcare segment
• The ability to build and maintain key relationships influence and persuade others tactical planningimplementation and organization skills
• A high degree of flexibility in order to adapt to a wide variety of tasks and functions including being mobile tothe district you are supporting to meet with customers and related COIs

Location(s): Canada : British Columbia : Kelowna

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.