Director, Engagement & Student Success

• Employment Type: Full-Time (35-hour week)

• Duration: Continuing Role

• Remuneration: Competitive total remuneration package

• Location: Kensington NSW (Hybrid Flexible Working)

Why your role matters

The Director Engagement & Student Success is a critical strategic and enabling leadership role within the Pro Vice-Chancellor Student Success portfolio at UNSW.

The role is responsible for driving the planning design and delivery of initiatives that enhance student belonging wellbeing engagement and success services across the Portfolio. This includes leading the consistent design development and consultation for the Student Success Frameworks and leadership input into delivering outcomes required within the UNSW Strategic Pillars driving the ongoing evaluation of initiatives and services including policy implementation and digital experience solutions aligned with UNSWs strategic goals. With a strong focus on student mental health wellbeing and inclusive support services the Director will foster an agile data-informed and AI-enabled service culture. The role will develop a cohesive approach to student engagement partnerships and student ambassadors enabling coordination across faculties and divisions to drive continuous improvement and effective implementation of student services.

The Director will also lead communication and engagement strategies that promote student participation in campus and residential life elevating the value of student health and wellbeing and strategic industry partnerships as applied across the portfolio. Collaborating closely with internal and external stakeholders including faculty leaders student organisations and other portfolio directors.

About You:

• Relevant tertiary qualifications with substantial experience leading complex project management student engagement initiatives and wellbeing partnerships in a higher education student support environment.

• Proven leadership in the design and delivery of institution-wide student engagement frameworks programs and strategies including policy development and implementation aligned with regulatory and legislative requirements.

• Deep understanding of the issues affecting diverse student populations including both domestic and international cohorts and the challenges impacting their engagement and success.

• In-depth knowledge of higher education policies legislation regulations and governance frameworks.

• Demonstrated success in leading cultural and systemic operational change fostering high performing teams and driving service excellence through simplification and innovation.

• High-level interpersonal communication and negotiation skills with a strong track record of building effective collaborative relationships with internal and external stakeholders including diverse groups.

• Strong analytical and problem-solving skills with demonstrated ability to use data and analytics to inform decision-making enhance service delivery and support continuous improvement.

• Experience in designing implementing and leveraging technology and digital solutions to enhance student-centred services and support scalable program growth.

• Proven ability to contribute effectively to executive leadership teams supporting the achievement of strategic and organisational goals including student recruitment and engagement outcomes.

• Sound financial management skills including experience managing budgets and working with specialist staff to ensure responsible financial oversight.

• Demonstrated commitment to equity diversity and inclusion in all aspects of the student experience.

For further information on the role & responsibilities please refer to the position description

How to Apply: Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Sunday 23 November 2025. Please note: Sponsorship is not available for this role valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home flexible hours etc)

• Additional 3 days leave during December festive period.

• Career development opportunities

• Up to 50% discount on UNSW courses

• Flexible 17% Superannuation contributions additional leave-loading payments and salary sacrifice

• Discounts and entitlements (retail education fitness passport)