Membership Coordinator Menasha

Position Overview
The Membership Coordinator is responsible for managing operations related to MyClubHub (MCH)including member account support data entry and integrity providing reports and ensuring the optimalguest experience. Additionally the Membership Coordinator ensures daily duties associated with the frontdesks are consistent with the Boys & Girls Club of the Fox Valleys Mission.

Hours:

• School Year - 11:00am - 7:00pm
• Summer - 9:30am - 5:30pm

Essential Job Functions
Operations

• Ensure membership files are maintained and updated.
• Ensure completed behavior/incident forms and activity trackers are entered into MCH by theorganizations established due dates.
• Ensure volunteers and interns are tracked in MCH.
• Assist caregivers with memberships payments caregiver portal information etc.
• Ensure clear communication occurs with surrounding schools for attendance-related purposesespecially during the schoolyear.
• Provide the optimal experience for visitors callers youth caregivers and donors.
• Collaborate with internal teams and departments to align goals and strategies and to foster aculture of cooperation and teamwork.
• Engage in continuous learning and contribute to the effective implementation of continuousimprovement processes.
• Support the ethical use of data to make decisions in a timely and informed manner.
• Represent the organization to the community in a way that enhances the organizations profilebuilds its reputation supports its strategic priorities and advances its mission.
• Contribute to operational goals and objectives that align with and advance the organizationsstrategic priorities.
• Support team development and performance inclusive of but not limited to active listening team-based learning recognition fun and transparent communications.
• Strive to meet and surpass the expectations of youth families staff volunteers Board fundersand other key stakeholders.
• Support the planning implementation execution and evaluation of special projects.
• Focus efforts on promoting equity engaging in trauma-informed and continuous improvementpractices and doing what is needed to help the communities the organization serves become greatplaces for all children and youth to grow and thrive.
• Actively and substantially contribute to a healthy organizational culture characterized by the coreelements of trust inclusion belonging autonomy position mastery and purpose.
• Finish work by established deadlines within the framework of established guidelines and policies.
• Address issues and concerns in a professional respectful and courteous manner.
• Ensure records are up-to date accurate and organized.
• Prioritize and organize multiple tasks and responsibilities in a way that meets daily responsibilitieswhile continuing to work toward longer-term objectives.

Resource Development

• Ensure proper paperwork is compiled and submitted when donations occur.
• Support a minimum of two special events per year.
• Work to understand how your actions and contributions to quality work and to maximization of
• resources enhance the organizations fundraising efforts and its overall financial health.
• Support fundraising donor stewardship and Board engagement activities.
• Safety and Risk Management
• Maintain the proper policies and procedures regarding authorized pick-ups for Club members.
• Ensure that guests are signed in at the front desk and receive a guest pass.
• Ensure the proper reports are pulled for drills (Fire Tornado ALICE).
• Maintain a clean and tidy front desk area.
• Ensure current safety practices meet or exceed organizational requirements.
• Support the development and implementation of new or amended policies practices andprocesses that further mitigate and minimize safety risks.

Talent Development

• Demonstrate a commitment to excellence aligning your efforts with the organizations valuesmission strategic priorities and policies.
• Participate in available coaching opportunities regular one-on-one meetings with your supervisorperformance evaluations and goal setting.
• Demonstrate a commitment to learning and development by following talent developmentrequirements and creating and following a professional development plan.

Other duties as assigned.

The Membership Coordinator requires a majority combination of the following:

Education and Experience

• A bachelors or associate degree in human service-related fields.
• At least three years experience in data entry and customer relations.
• Demonstrated record of continuous learning and experience in data entry and management.
• Experience with positively interacting with youth.

Skills and Requirements

• Aptitude with filing skills and accurate data entry
• Ability to work independently and efficiently.
• Spanish speaking preferred.
• Exceptional communication skills with the ability to convey information in a timely open and clearmanner.
• Reliable transportation.
• Knowledge of and ability to effectively use computers software and other technology tools.
• Ability to establish and maintain effective working relationships with others.

Key Characteristics

• Is mission-driven and values-based.
• Demonstrates a growth mindset and a commitment to lifelong learning.
• Upholds a commitment to equity while striving to be anti-racist and respectful of culturaldifferences with all stakeholders.
• Contributes to a purpose-driven culture characterized by trust inclusion belonging autonomy andlearning.
• Operates with excellence in mind in all matters.