Process Automation Analyst

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers makers and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation were now expanding our neural network - literally and metaphorically.

As a member of the Backoffice team you will be responsible for identifying designing and implementing automation solutions to optimize manual processes. You are expected to have strong analytical skills and a passion for leveraging technology to drive efficiency. Your mission is to streamline customer accreditation workflows through automation reducing manual effort while maintaining high quality and compliance standards. The ideal candidate has critical thinking abilities proactive problem-solving skills and hands-on experience with automation tools and process improvement methodologies.

What Youll Be Doing:

Work with KYC;
Work to provide an incredible customer experience;
Receive and attend tasks about customers requested through Central Bank systems;
Act as a creative problem solver in various situations;
Address issues promptly and find effective solutions;
Help out the customer support team with the current situation of specific merchants.

What Youll Need to Succeed:

SQL knowledge for data extraction and process automation;
Strong hands-on experience with AI tools and LLMs (ChatGPT Claude co-pilots in text editors like Cursor or similar) for process automation data analysis and workflow optimization;
Ability to leverage AI to solve complex problems automate repetitive tasks and create scalable solutions;
Proven track record of identifying manual processes and designing automation solutions using AI Python APIs or workflow automation platforms;
Critical thinking to challenge existing processes and propose AI-driven improvements;
Data analysis with dashboards and spreadsheets;
Excellent communication skills both written and verbal;
Grit and ownership spirit;
Strong analytical skills with logical reasoning;
Big attention to details;
Ability to keep learning new things while constantly improving what we are already good at;
Fluent English;
Excellent organizational abilities;
Enthusiasm and passion for technology and AI innovation;
Proactive attitude with a bias for action and continuous improvement.

Join us at CloudWalk where were not just engineering solutions; were building a smarter AI-driven future for paymentstogether.

By applying for this position your data will be processed as per CloudWalks Privacy Policy that you can readhere in Portugueseand here in English.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers makers and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation were now expanding our neural network - literally and metaphorically.As a member of the Backoff...