Customer Service Supervisor

Englewood, CO - USA

Hourly Salary: $ 24 - 25

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

Englewood CO

$24.00 - $25.00 Hourly

Description

As the successful candidate you will

Modern Aviation is a leading Fixed Base Operator (FBO) serving private aviation clients. The Customer Service Supervisor supervises on-duty Customer Service Representatives. He/she is responsible for ensuring every guest receives exceptional care from arrival to departure. This role requires professionalism composure under pressure and a commitment to excellence in every interaction.

You are excited about this opportunity because you will

Monitor performance of the customer service representatives and implement performance improvement plans when necessary
Review daily invoices for accuracy
Answer customers queries questions and resolve issues as necessary
Build and establish customer relationships with local service providers such as hotels rental car companies restaurants etc.
Provide training and assistance to newly hired customer service representatives and other personnel
Cover potential call out shifts at the front desk
Maintain stock information materials and amenities in the lobby area
Serve as a primary source of information for all customer service representatives
Update the weekly fuel price and notify customers via email
Assist the Customer Service Manager with talent acquisition
Write and maintain customer service shift schedule for proper coverage at the customer service desk
Assist General Manager and Customer Service Manager with sales functions
Coordinate aircraft services such as fuel and hangar storage
Arrange services for clients such as hotel booking catering and ground transportation
Process customer invoices
Perform other duties as they may be assigned by management

Qualifications

You will bring with you

High school diploma or equivalent
Leadership experience

Previous customer service experience
Strong verbal and written communication skills
Intermediate to advanced computer knowledge
Ability to make fast decisions by using judgment consistent with company policies standard operating procedures and safety regulations
Reliable multitasking skills
Valid drivers license
Must be 18 years of age
Basic knowledge of aircraft types preferred
Minimum of 1 year of aviation experience preferred

What can you expect the working conditions and physical demands for this role

This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers phones and printers.
This position requires various tasks performed in all types of weather conditions.
Physically able to perform frequent walking sitting stooping stretching bending reaching and grasping actions.
While performing the duties of this job the employee may be exposed to moving mechanical parts.
The employee may be exposed to wet and/or humid conditions including extreme heat and cold.
The noise level in the work environment is occasionally loud.
May be required to work nights weekends and holidays.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities duties and skills required of personnel. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

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Aviation Pay Range

$24-$25/hr. benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data or other law.

Benefits Provided

Modern Aviation offers a comprehensive benefit package including:

401(k) with Company Match	Medical Flexible Spending Account
6 Weeks (Annually) of Paid Parental Leave	Company Provided Life Insurance and AD&D
8 Hours (Annually) of Voluntary Time Away	Voluntary Life Insurance and AD&D
Medical PPO (2 Options) & HDHP	Short- and Long-Term Disability
Health Reimbursement Account (HRA) for those on HDHP	Employee Assistance Program (EAP)
Health Savings Account (HSA) with company match	Identity Theft
TriCare Supplemental Medical for those on TriCare	Legal Assistance
Dental 2 Plan Options	Pet Insurance
Vision 2 Plan Options	Supplemental Health Accident Critical Illness Hospitalization
Commuter Flexible Spending Account	Corporate Discounts
Dependent Care Flexible Spending Account	Paid Time Away
Limited Flexible Spending Account for those on HDHP	Designated Holidays

Equal Employment Opportunity

It is Modern Aviations policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race color sex religion national origin age sexual orientation gender identity disability protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.

Modern Aviation is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans

Required Experience:

Manager

Job Details Englewood CO $24.00 - $25.00 HourlyDescription As the successful candidate you will Modern Aviation is a leading Fixed Base Operator (FBO) serving private aviation clients. The Customer Service Supervisor supervises on-duty Customer Service Representatives. He/she is responsible for ensu...