Director of Light Rail Transportation Field Operations

Massachusetts Bay Transportation Authority

Job Location:

Boston, NH - USA

Yearly Salary: $ 129618 - 163200

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

: At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

Duties & Responsibilities

The Director of Light Rail Transportation - Field Operations will assume oversight of Light Rail Transportation Field Operations including Green and Mattapan Lines. The Director will manage Light Rail Transportation Field Operations including making all necessary decisions and adjustments to deliver safe and reliable service. This position will coordinate and work closely with the Director Chief Transportation Officer and Executive Director of Light Rail Operations. The Director will assist with developing and implementing strategies to continuously improve safety and service for all MBTA employees and addition the Director will serve as a key logistical manager during all emergencies and occurrences throughout the Light Rail system.

Minimum Requirements & Qualifications

Responsible for the ongoing enhancements of the safety and performance of the Light Rail System through oversight and direction of all operational activities.
Work closely with the Executive Director Chief Transportation Officer (CTO) of Light Rail and Light Rail Director on the day-to-day oversight of the Light Rail System to ensure service levels meet established goals.
Assist in the development of overall goals priorities and strategic initiatives for Light Rail regarding service delivery safety compliance and budgeting to ensure the assigned rail line has the necessary staffing resources materials and equipment to meet all established goals.
Provide quality assurance reviews of line performance to ensure service is met and report any trends to the CTO of Light Rail.
Directly supervise Superintendents Field Supervisors and Night Supervisors.
Indirectly manage all Light Rail transportation and associated personnel responsible for providing service on Green and Mattapan lines.
Monitor and ensure the implementation of any needed mitigation plans to address areas of concern identified by KPI review or by the Superintendent or Supervisory staff during their course of duties.
Work closely with counterparts in Engineering & Maintenance Facilities and Vehicle Maintenance to ensure support during emergencies severe weather and other service disruptions is available to minimize impact on service.
Under the direction of the CTO and Executive Director implement and monitor any mitigation plans intended to address areas of concern identified through KPI reviews.
Participate in the investigation of service delivery failures and manage the implementation of corrective actions.
Remain up-to-date and fulfill roles and responsibilities as related to the MBTAs Safety Plan and ensure resources are available to all staff informing them of their roles and responsibilities in the Safety Plan.
Manage and conduct investigations into any service or safety issues and implement corrective actions.
Participate and coordinate the recruitment selection hiring and staffing of employees within Light Rail Transportation.
Ensure the departments compliance with Authority policies and procedures including compliance with all applicable safety standards discipline processes and mandated training.
Assume the role of the CTO as needed during vacations and other absences or to represent the CTO at meetings hearings and presentations when the CTO is not available.
Ensure all inventory equipment facilities and materials under their control are protected and maintained and stored in a safe operating condition.
Establish and maintain sound union/management relations while upholding the rights and interests of management and adhering to collective bargaining agreements.
Respond to each inquiry whether from a customer vendor or co-worker in a courteous and professional manner.
Respond directly or through others and/or report to work for emergencies extreme weather conditions or any other abnormal conditions that impair service or the safety of service twenty-four (24) hours per day seven (7) days per week. Drive a company or personal vehicle to visit work sites and to assist at emergencies service disruptions and/or other events as needed
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
Drive a company or personal vehicle to visit work sites and to assist at emergencies service disruptions and/or other events as needed.
Assist in the management of the workforce by ensuring fair and consistent application and strict adherence to the rules regulations collective bargaining agreements (if applicable) and policies of the Authority including the EEO Anti-Discrimination harassment and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned.

Supervision

Will directly supervise Superintendent(s) and indirectly supervise all Field and Night Supervisors and other personnel and all employees assigned to Light Rail Transportation.

Substitutions Include

A bachelors degree from an accredited institution.
Seven (7) years of experience in Transportation Operations.
Five (5) years of experience in a supervisory manager and/or leadership role.
Experience at the Deputy Division Chief or Superintendent level.
Effective organizational analytical confidentiality quantitative writing multi-tasking and time management skills.
Experience using MS Office PowerPoint and Graphic applications.
Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers.
Possession of a valid drivers license without infractions in accordance with MBTA policy.
Have the ability to work any and all shifts and/or locations assigned or directed.
Be available to work twenty-four (24) hours per day seven (7) days per week 365 days per year.
Have the ability to supervise and work effectively with a diverse workforce.

Job Conditions:

Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.

Required Experience:

Director

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA...

: At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

Duties & Responsibilities

Minimum Requirements & Qualifications

Responsible for the ongoing enhancements of the safety and performance of the Light Rail System through oversight and direction of all operational activities.
Work closely with the Executive Director Chief Transportation Officer (CTO) of Light Rail and Light Rail Director on the day-to-day oversight of the Light Rail System to ensure service levels meet established goals.
Assist in the development of overall goals priorities and strategic initiatives for Light Rail regarding service delivery safety compliance and budgeting to ensure the assigned rail line has the necessary staffing resources materials and equipment to meet all established goals.
Provide quality assurance reviews of line performance to ensure service is met and report any trends to the CTO of Light Rail.
Directly supervise Superintendents Field Supervisors and Night Supervisors.
Indirectly manage all Light Rail transportation and associated personnel responsible for providing service on Green and Mattapan lines.
Monitor and ensure the implementation of any needed mitigation plans to address areas of concern identified by KPI review or by the Superintendent or Supervisory staff during their course of duties.
Work closely with counterparts in Engineering & Maintenance Facilities and Vehicle Maintenance to ensure support during emergencies severe weather and other service disruptions is available to minimize impact on service.
Under the direction of the CTO and Executive Director implement and monitor any mitigation plans intended to address areas of concern identified through KPI reviews.
Participate in the investigation of service delivery failures and manage the implementation of corrective actions.
Remain up-to-date and fulfill roles and responsibilities as related to the MBTAs Safety Plan and ensure resources are available to all staff informing them of their roles and responsibilities in the Safety Plan.
Manage and conduct investigations into any service or safety issues and implement corrective actions.
Participate and coordinate the recruitment selection hiring and staffing of employees within Light Rail Transportation.
Ensure the departments compliance with Authority policies and procedures including compliance with all applicable safety standards discipline processes and mandated training.
Assume the role of the CTO as needed during vacations and other absences or to represent the CTO at meetings hearings and presentations when the CTO is not available.
Ensure all inventory equipment facilities and materials under their control are protected and maintained and stored in a safe operating condition.
Establish and maintain sound union/management relations while upholding the rights and interests of management and adhering to collective bargaining agreements.
Respond to each inquiry whether from a customer vendor or co-worker in a courteous and professional manner.
Respond directly or through others and/or report to work for emergencies extreme weather conditions or any other abnormal conditions that impair service or the safety of service twenty-four (24) hours per day seven (7) days per week. Drive a company or personal vehicle to visit work sites and to assist at emergencies service disruptions and/or other events as needed
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
Drive a company or personal vehicle to visit work sites and to assist at emergencies service disruptions and/or other events as needed.
Assist in the management of the workforce by ensuring fair and consistent application and strict adherence to the rules regulations collective bargaining agreements (if applicable) and policies of the Authority including the EEO Anti-Discrimination harassment and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned.

Supervision

Will directly supervise Superintendent(s) and indirectly supervise all Field and Night Supervisors and other personnel and all employees assigned to Light Rail Transportation.

Substitutions Include

A bachelors degree from an accredited institution.
Seven (7) years of experience in Transportation Operations.
Five (5) years of experience in a supervisory manager and/or leadership role.
Experience at the Deputy Division Chief or Superintendent level.
Effective organizational analytical confidentiality quantitative writing multi-tasking and time management skills.
Experience using MS Office PowerPoint and Graphic applications.
Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers.
Possession of a valid drivers license without infractions in accordance with MBTA policy.
Have the ability to work any and all shifts and/or locations assigned or directed.
Be available to work twenty-four (24) hours per day seven (7) days per week 365 days per year.
Have the ability to supervise and work effectively with a diverse workforce.

Job Conditions:

Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.

Required Experience:

Director

Key Skills

Risk Management
Negiotiation
Operational management
Smartsheets
Strategic Planning
Team Management
Budgeting
Leadership Experience
Program Development
Supervising Experience
Financial Planning

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About Company

Massachusetts Bay Transportation Authority

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Director of Light Rail Transportation Field Operations

Boston, NH - USA

Job Summary

Duties & Responsibilities

Minimum Requirements & Qualifications

Substitutions Include

Duties & Responsibilities

Minimum Requirements & Qualifications

Substitutions Include

Key Skills

About Company

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