Senior Manager OTC Cash Apps

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager / Senior Manager - OTC
We are looking for Cash Application Analyst responsible for posting payments from the lockbox ACH and wire transfer to customer accounts. This role includes cash application and reconciling payments communicating cash adjustments and reducing un-applied cash receipts on aged accounts receivable.
Responsibilities
Understanding of Accounts Receivables process
Hands on experience with cash Applications process
Monitor daily receipts (wires/ACH/checks) and credit/debit memos on a timely basis to ensure accurate maintenance of accounts receivable balances
Manage escalations by Contacting customer collections and business partners to obtain remittance details
Identify reasons and document reasons for misapplied and unidentified cash receipts in ERP by conducting research and resolving the issues
Work with analyst to Identify and manually tag all customer remit discrepancies and short payments.
Undertake tasks as requested by the management that may involve testing and process improvement.
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Maintain prepare and distribute daily and monthly reporting to Supervisor and other stakeholders
Meet the monthly productivity goals
Identify and reconcile payment differences post short/over payments deductions on account and partial payments and appropriately code all reconciling transactions
Utilize shared mailboxes and customer web portals to identify retrieve and organize remittance details.
Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance.
Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work.
Work with HR and leadership teams in resource planning including resource retention and skill development.
Work with HR and other relevant teams in resolving team conflicts.
Manage and implement appropriate process controls to protect SHI against risk.
Educate team on potential risks and how to mitigate such risks.
Ensuring appropriate access controls & data privacy

Qualifications we seek in you!
Minimum Qualifications
Degree in Finance/Accounting/Business Studies or other related areas

Preferred Qualifications/ Skills
Working with Microsoft Oracle is preferred
MBA in Finance will be an advantage.
Advantage if you have exposure working with Advanced Excel PPT & Word.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.