Patient Liaison Officer
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Patient Liaison Officer
The Blackheath Hospital
37.5 Hours & Permanent
Salary: Up to 27000.00 per year (depending on level of experience training and qualification)
This role covers three sites Blackheath (in Blackheath) Sloane (in Beckenham) and Shirley Oaks (in Shirley near Croydon). Travel is required to these sites each week.
We have an opportunity for a Patient Liaison Officer to join their team of staff in theMarketingdepartment.
This is a full-time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.
Note: Formal Interviews will take place w/c 24th November
Duties of this role include:
- You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
- You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients consultants medical secretaries and the National Enquiry Centre (NEC).
- You facilitate necessary access times and information required for patients to convert to procedure.
- You appropriately influence patients to choose Circle Health Group for their procedure.
- You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
- You book appropriate self-pay patients into a suitable clinic appointment.
- You comply with all relevant mandatory training.
Applicants should meet the following criteria:
- Customer service using telephone written and face-to-face communications.
- Working within service performance standards.
- Proven influencing/sales skills.
- Proficient in MS Outlook Excel and Word.
- Excellent command of the English language both written and verbal.
- Excellent telephone manner and interpersonal skills.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:
- 25 days holiday per year bank holidays increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies including enhanced Maternity Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.
Were passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: Experience:
Unclear Seniority
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Accessible private health care, medical and surgical services from Circle Health Group, formerly BMI Healthcare, one of the largest quality private health care providers in the UK, across more than 52 locations
