Service Coordinator
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Job Location:
Hourly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Number of Openings:
1Worker Type:
Temporary (Fixed Term)Position Overview:
Join Finning and play a key role in supporting service operations and delivering exceptional customer experiences. This position offers:A dynamic role coordinating Maintenance Customer Orders (MCOs) from initiation to closure.
Opportunities to collaborate with technicians planners and supervisors in a fast-paced environment.
Competitive hourly compensation and potential for contract extension.
For this position the expected hourly rate is between $28 and $30 per hour.
Job Description:
- Verify service request details confirm credit approval apply marketing programs and review service history.
- Open MCOs and work orders ensuring alignment with scope budget and schedule.
- Maintain accurate records in Case WFE and other systems to ensure traceability and audit readiness.
- Assist Repair Planners and Service Supervisors during repair execution ensuring real-time updates and process adherence.
- Complete MCO adjustments SG&A forms warranty and goodwill documentation and escalate risks as needed.
- Schedule and participate in PRE MID and POST job meetings capturing action items and updating commitment dates.
- Arrange third-party contractor services including documentation and procurement requests.
- Ensure all documentation is complete and accurate initiate closure activities and support invoicing and warranty claim processes.
- Proactively update internal and external stakeholders on job status and support inquiries related to service warranty and production.
- Provide backup support to Planners and Controllers as needed and participate in scheduling and SWIP meetings.
- Review and approve daily labour hours from technicians to ensure service process alignment.
Day-to-Day Activities:
- Monitor MCO progress and update systems promptly.
- Coordinate with internal teams to ensure service delivery meets expectations.
- Track documentation and escalate delays to expedite closure.
- Attend scheduling and stakeholder meetings to capture actions and identify risks.
- Support warranty claims and ensure documentation quality.
Requirements:
- Secondary education with a focus on administrative management business or accounting/finance is an asset.
- 2 years of related experience preferably within construction oilfield forestry marine or similar industries.
- Strong communication stakeholder management and project coordination skills.
- Excellent attention to detail time management and organizational abilities.
- Proficiency in Microsoft Office Salesforce and service-related software.
- Analytical and problem-solving skills with a collaborative service-oriented mindset.
Important:
- This position is based out of our Kamloops shop location.
- Temporary full-time role for 12 months with possibility for extension.
- Monday Friday 5x2 schedule.
- Hourly rate: $28$30 per hour based on experience and qualifications.
If youre ready to support service operations and drive process excellence apply today!
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
