Customer Experience Intern Summer 2026
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an individual with a passion for ensuring customer success to join our team! As a Customer Experience Intern you will be responsible for understanding and elevating customer pain-points across the customer journey and acting on those that have the highest impact on the experience.
You will act as a connector between the organizations strategy and customer expectations to help the business make bold decisions to foster an effortless customer experience. For the top customer experience pain points you will have the opportunity to alleviate them through project managing process or tool enhancements. Along the way you will elevate those around you to think Customer First through the creation and delivery of enablement material.
This internship is perfect for anyone who is results-oriented and enjoys working with cross-functional teams to drive an exceptional customer experience. Come join our team!
- Project managing the creation and implementation of process/tool enhancements for top customer experience gaps.
- Collaborating with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions to improve client satisfaction and loyalty.
- Facilitating and conducting Root Cause Analysis to determine and understand the underlying drivers behind process performance gaps and customer issues.
- Implementing corrective actions in a timely and effective manner to remedy poor Customer Experiences.
- Implementing the customer-facing survey strategy to ensure we are consistently understanding our customers expectations.
- Creating and delivering customer experience enablement training to reinforce the Customer First Attitude amongst the organization.
This role is perfect for you if: you place a high value on proactive and reactive customer facing activity. You have a strong customer service attitude work ethic and drive to succeed. You demonstrate strong initiative and problem-solving skills. You are passionate about establishing and building relationships through exceptional communication and customer advocacy. You are energetic enthusiastic and maintain a positive outlook. You gain the respect of others have an entrepreneurial spirit and are seen as a leader. You listen attentively and are able to grasp fast-paced technical conversations. You navigate ambiguity and balance multiple stakeholder perspectives.
- Currently working towards a bachelors degree or higher from an accredited college. Preferably in Communications Customer Experience Business or related field
- Have strong customer service skills with the ability to directly communicate with customers in a customer centric manner.
- Experience in understanding and analyzing large datasets.
- Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to the business in writing and verbally.
- Proficient in Microsoft Office Suite including but not limited to Word Excel PowerPoint etc
- Ability to work on-site in Austin Texas
- Authorized to work in the United States without sponsorship
- Exposure to VOC strategy customer journey mapping or customer success strategies
- Experience in customer or client facing roles
- Project managed large projects with set deadlines and diverse team members
We recognize the importance of employee wellbeing and know that to do your best you must have flexible competitive compensation corporate housing accommodation relocation assistance employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including vacation and holiday leave.
At Emerson we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts that encourage innovation and brings the best solutions to our customers.
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
