Service Engineer (SyracuseAlbany, Ny)

Albany, GA - USA

Hourly Salary: $ 35 - 45

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

REMOTE - Albany NY - Albany NY

Full Time

$35.00 - $45.00 Hourly

Road Warrior

Description

Our mission is to exceed our customers expectations as their most reliable innovative and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality exceptional service and unmatched support. Please note this job description is intended to provide a general overview and may be updated to reflect changing business needs.

Field Service Engineers (FSEs) represent the company working in customer laboratories throughout their assigned region and nationwide as needed. FSEs provide service for histology laboratory equipment addressing any needs concerns and questions they might have. Working with their assigned Service Coordinator coordinate schedule with customer and maintain communication regarding estimated time of arrival job status equipment status and time of completion and departure from account along with their direct manager and the customer. Perform all service calls to the Avantik standards of training and protocol ensuring they are upholding company core values at all times.

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protocols.
Maintain possession of proper parts inventory necessary for emergency repairs and PM tasks.
Evaluate client labs for additional service opportunities.
Compile necessary service reports for repairs and PM date stickers for all instruments service.
Coordinate schedule with client and maintain communication regarding estimated time of arrival.
Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers location.
Follow up with Service Coordinator to ensure service documentation is up to date and complete.
Restock inventory as parts become available. Take physical inventory of warehouse as requested.
Review service schedule for upcoming week and plan accordingly.
Attend scheduled FSE meetings as required.
Coordinate all quotes with the office staff.
Generate equipment sales/service/repair leads
Generate sales leads by watching for potential consumable solutions by attentively observing client needs while on-site.
Follow up on any pending contract renewals and PM jobs that have not yet been closed.
Report service issues and/or customer feedback to your manager.
Maintain an organized service vehicle ensuring successful site visits for upcoming week.

Competencies

Basic mechanical aptitude and skills
Time management skills
Basic PC skills
Solid verbal and written communication skills
Team player
Negotiation skills
Ability to interpret schematics and illustrated parts drawings
Ability to lift 50 pounds and stand for long periods of time
Manual dexterity hand-eye coordinatio

Travel required

Travel is required to provide service at customer locations.
Travel by driving or flying is required based on the needs of the business.
Overnight stays are required on an as needs basis to complete service needs of the customer.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Avantik is an integrated medical products and services company delivering superior quality instruments reagents consumables and service to the anatomic pathology market consisting of hospital reference and physician office laboratories in the US. The company is headquartered in Montville Township NJ. Avantiks experienced team and consultative partner approach integrates consumables service equipment and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private-label Avantik-branded and distributed by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry-leading 97% first-time fix-rate. Avantik offers a team-oriented customer service-focused environment with competitive compensation bonus programs medical (company covers 80% of the cost) dental and vision insurance 401K (with a match) and more.

Anatomic Pathology and Mohs - Consumables Equipment and Service Avantik

Job Details REMOTE - Albany NY - Albany NY Full Time $35.00 - $45.00 Hourly Road WarriorDescription Our mission is to exceed our customers expectations as their most reliable innovative and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day ch...