Customer Care Consultant for the UK market

Join NutraQs Growth Journey!

We are now looking for a skilled and dedicated Customer Care Consultant to join our UK team in Trollhättan.

NutraQ is on an exciting growth journey dedicated to providing our customers with high-quality products and an exceptional customer experience. Our Customer Centre is one of the companys most important value-creating departments with a clear focus on customer satisfaction engagement and retention.

Take a look at ourCompany Film - NutraQ ASand learn more about our unique company and culture!

The Job

As part of the NutraQ Group you will contribute to our ambition of building Europes leading subscription-based business this role you will be the first point of contact for our English customers providing accurate product information creating positive interactions and helping ensure our customers stay happy and addition to customer satisfaction you will also work with sales activities and actively contribute to retaining our customers and reduce customer-churn.

Your main responsibilities:

• Deliver exceptional service to our UK customers by handling incoming calls with professionalism warmth and genuine care.
• Reach out to existing customers through follow-up and welcome calls building lasting and positive relationships from the very first contact.
• Turn cancellations into renewals by truly understanding customer needs and offering solutions that make them want to stay.
• Handel administrative tasks related to the customer care process with accuracy and efficiency.
• Collaborate with other departments to ensure seamless customer journeys and shared success.
• Be part of an engaged supportive and fun team where everyones ideas matter.

What we offer:

• The assignment will start as a six-month employment with very good chances of extension if we enjoy working together.
• Full time position (375 hour working week) Monday to Friday 9:30 17:30.
• Modern office facilities in Trollhättan Innovatum district with convenient parking and good access to public transport.
• Flexible hybrid work model for those who prefer. 2 days home and 3 at the office.
• State-of-the-art technology to make your workday smooth and efficient.
• Relevant trainings and access to NutrAcademy.
• Attractive benefits such as massage during work hours wellness allowance personal use of NutraQ products shared breakfast and more.
• An inclusive and dynamic work environment with social events gatherings and team-building activities.
• Great Place to Work certified with strong international corporate culture and the best colleagues you can wish for.

About you

We wish to offer our customers the best care and source of product information possible. Therefore you need to have high standards when it comes to being service minded and have excellent communication skills. An important part of your job will be to work proactively to retain our customers and find solutions that make them choose to stay with us.

Previous experience in customer experience and service is an advantage but not a requirement with the right attitude and interest in the role everything can be learned!

If you recognize these qualities in yourself we believe you might be the right person for this role:

• Fluent in English both spoken and written.
• Have strong commercial mind-set and passion for sales.
• Proactive and positive approach to change and development.
• A true people person with the ability to build trust and long-term relationships.
• You are persuasive and results-oriented and get motivated by setting and achieving goals.
• You combine credibility and empathy handling retention cases with care understanding and professionalism.
• Interest in a healthy lifestyle and beauty.
• Given NutraQ is an international company other languages such Scandinavian Polish Slovak Dutch Spanish Italian French or German is considered a big plus.

Interested

If this sounds like a good fit for you we encourage you to submit your application (CV and cover letter) today. The application deadline is November 30th questions about the position please contact Hiring Manager

To ensure a high-quality recruitment process we conduct personality assessments early in the process. We believe in research-based and objective evaluation methods to find the right person for the right role. We also use work samples and reference checks as part of our process.

We look forward to receiving your application!

More about NutraQ

With a growing presence in 15 European countries and the USA NutraQ holds a strong commercial standing with high standards and integrity. Our global headquarters are located in Oslo.

We are more than 200 dedicated employees representing a value chain consisting of marketing specialists finance and procurement IT and business intelligence research and development all with one purpose in common always searching for new sources to help people live better everyday lives.

We are a diverse team of commercial specialist Customer care and loyalty specialist as well as Business development IT Finance and HR people. Our values: Brave Innovative Responsible and Respectful are very much present in our culture and working environment. We are therefore proud of the Great place to work certification representing a healthy and engaging organisation and work environment.

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