Design Manager, Support Team

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Were looking for a sharp execution-driven Design Manager to join our Support Experience team at Wolt.
This team is reimagining how support works across all sides of our marketplace customers couriers and merchants building contextual intelligent and human experiences that scale across 23 countries. From in-app automation and self-serve flows to the internal tools our Support and Operations teams use daily the impact is wide and deep.

In this role you wont just manage design work youll lead from the front helping shape how millions of users experience help and resolution in moments that matter most.

This is a domain that touches every corner of Wolt high visibility high complexity and enormous potential for innovation.

This role is ideal for someone whos equally comfortable defining vision and diving into the details. Youre a natural collaborator who inspires confidence thrives in ambiguity and knows how to turn complexity into clarity.

At Wolt weve evolved what design leadership looks like:

• From managing process to leading with conviction and momentum

• From coaching on craft to raising the bar through direction and example

• From aligning on frameworks to driving clarity and vision from first principles

• From interpreting strategy to shaping it alongside product engineering and operations partners

Were looking for someone who brings taste speed agency and autonomy someone who can make bold calls align stakeholders fast and execute at a high level without waiting to be told.

This role is based in our tech hub in Berlin or Stockholm.

Your Impact

Build and Lead:
Youll lead a talented team of designers within the Support Experience domain shaping strategy guiding execution and mentoring a high-performing team that operates across multiple product areas.

Raise the Bar:
Set and uphold a high bar for design quality velocity and craft not just in visuals but in interaction design storytelling and system thinking. Youll ensure our support experiences are not only effective but emotionally intelligent and brand-aligned.

Drive Strategy:
Partner with Product Engineering and Operations leads to define the future of support at Wolt from customer-facing automation to agent-facing tools. Youll help decide what to build not just how to build it.

Move the Work:
Guide your team through complex 01 spaces. Youll help cut through ambiguity prioritize with clarity and translate bold ideas into tangible high-quality outcomes at speed.

Coach and Elevate:
Develop designers through hands-on feedback coaching and career development. Youll foster a growth-oriented culture that values impact autonomy and learning.

Design Human-AI Collaboration:
Leverage AI to make support more human not less. Youll champion AI as a creative and strategic partner accelerating discovery powering intelligent support flows and enabling more personal scalable user experiences.

Act with Urgency:
Youll work autonomously drive change proactively and always prioritize user and business impact over process. You understand that velocity is strategy.

Our Humble Expectations

• 3 years of experience leading design teams in product-led organizations ideally in marketplace SaaS or service-driven environments

• A strong sense of design craft you care deeply about detail clarity and the emotional quality of experiences

• Proven ability to ship complex multi-surface experiences across mobile web and internal tools

• Comfortable operating in ambiguous high-impact spaces balancing long-term vision with fast-paced delivery

• Skilled at influencing cross-functional partners through storytelling design thinking and clear decision-making

• Experience designing for or applying AI in product workflows

• A growth mindset and bias toward action you thrive on experimentation iteration and continuous improvement

Next steps

As a next step wed love to take a look at your portfolio to get a better sense of your experience and design leadership. Were particularly interested in understanding how you approach challenges shape direction and bring ideas to life both through your own craft and by guiding others. Work that shows how you think collaborate and evolve design over time is especially valuable to us. If you have any examples that reflect the final experience or outcomes thats always a great bonus.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.