Mortgage Servicing Specialist II

Lima One Capital is offering an opportunity to join the nations premier lender for real estate investors! We are searching for a Mortgage Servicing Specialist II who possesses strong values a great work ethic attention to detail assertiveness and confidence. The new hire will work within the servicing department of the company.

Duties and Responsibilities:

• Communicate with customers and internal partners regarding general mortgage servicing questions to include but are not limited to: monthly billing escrow (tax/insurance) customer portal payoff etc. to deliver the highest level of customer service.
• Team leader in customer service initiatives to navigate complex borrower situations using good judgement to professionally defuse complaints evaluate and deliver lasting solutions.
• Proactively reach out to new and existing clients to establish rapport and discuss loan terms and characteristics.
• Analyze and qualitatively review loan documents account histories balances/ledgers that include but are not limited to: escrow analyses financial statements tax forms credit reports and appraisals to advise the most appropriate solution for the customer.
• Monitor payment delinquency and engage in challenging consultations asking direct and targeted questions to prevent possible foreclosure by negotiating options such as repayment plans short sales or Deed in Lieu.
• Monitor maturing loans and proactively engage borrowers to ensure timely exit resolution through payoff extension or refinance opportunities.
• Proficiency in loan servicing communication and payment processing software.
• Maintain detailed records within the loan servicing system to include but are not limited to: Contact attempts/correspondence escrow updates extension documentation etc.
• Analyze and report to management on overall portfolio performance KPIs and risk metrics.
• Other projects as assigned.

• Bachelors Degree is preferred
• Financial Services loan servicing industry experience is preferred
• Proficient in Microsoft Excel

Desired Skills:

• Excellent communication and customer service skills
• Expertise in using Excel
• Ability to work under minimum supervision and manage tight deadlines
• Prioritization & multitasking / Time management
• Problem solving & critical thinking
• Skip tracing experience is a plus
• Spanish fluency is a plus

What We Offer:

Industry Leading Benefits:

• Medical Dental and Vision Insurance
• Life Insurance Short-Term Disability and Long-Term Disability
• Hospitalization and Accidental Insurance
• Flexible Spending Accounts Health and Dependent Care
• Health Savings Account
• Safe Harbor 401K with company match
• Growing Families Support (including paid parental leave infertility support and assistance childcare reimbursement and elder care)
• Pet Insurance

Work Life Balance: 12 paid time off days and 5 sick days in addition to 12 paid holidays thats about a month of time to rest relax and recharge every year.

Career Development: We prioritize the growth and success of our team members. Youll benefit from continuous learning opportunities dedicated mentorship and the chance to refine your skills and advance your career.

New Headquarters: Join us in our brand new thoughtfully designed office in the heart of Downtown Greenville (parking is paid for!)

Why Lima One

At Lima One Capital were relentlessly focused on a simple but powerful goal: to be the nations premier lender for real estate investors. Inspired by that vision every member of our team is driven by our mission to create opportunities for our customers and employees by educating empowering and financing real estate investors who are building improving and stabilizing their neighborhoods and communities nationwide.

• Loans Funded: $10 billion in loans funded 30k loans closed since 2010
• Geography: 46 states D.C. where we revitalize neighborhoods
• Employees: 300 employees with competitive benefits and perks
• Stability: Backed by the immense resources of MFA Financial a publicly traded mortgage REIT with 25 years of proven success
• Veteran Founded: Founded by 2 US Marine Corps veterans we proudly approach every deal and decision with grit determination boldness and integrity

Recognized by the Inc.5000 as one of Americas fastest growing companies Lima One specializes in providing real estate investors with financing for their rental fix-and-flip and new construction projects. The company is distinguished as one of South Carolinas Best Places to Work and Top Workplaces. Lima One is headquartered in downtown Greenville South Carolina. Learn more about us at .

Lima One Capital does not sponsor H1B Visas. To be considered for employment a candidate must be authorized to work in the United States for any employer and not require sponsorship now or in the future.

Notice to Third Party Recruiters and Agencies

Lima One Capital does not accept unsolicited resumes or candidate submissions from recruiters or employment the absence of a fully executed agreement for a specified position Lima One Capital has no obligation to pay any referral compensation or recruiter the event a recruiter or agency submits a resume or candidate without an agreement Lima One Capital explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes referrals or candidate submissions including those communicated to a member of the Human Resources team or a hiring manager shall be deemed the property of Lima One Capital. If you or your agency would like to be considered as a future recruiting partner please email (Subject: Agency Partner Request).