Customer Support Manager
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving team leadership and creating efficient systems that enhance client satisfaction. You will play a key role in developing support strategies improving workflows and ensuring that our service standards align with our company values.
Responsibilities
Lead and mentor the customer support team to deliver exceptional service
Develop and implement support processes that improve productivity and client satisfaction
Monitor performance metrics and identify opportunities for continuous improvement
Handle escalated inquiries and provide clear effective solutions
Collaborate with internal teams to optimize communication and service delivery
Ensure support operations align with company standards goals and best practices
Maintain a professional supportive and solutions-oriented environment
Qualifications :
Qualifications
Strong leadership communication and organizational skills
Ability to manage multiple priorities with a calm and strategic mindset
Excellent problem-solving abilities and attention to detail
Strong understanding of customer service principles and client relations
Ability to analyze data and make informed operational decisions
Proactive reliable and committed to delivering exceptional service
Additional Information :
Benefits
Competitive salary of $55000 $59000 per year
Growth opportunities within a rapidly expanding organization
Supportive and collaborative work environment
Professional development and skill-building opportunities
Full-time job position with long-term stability
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
