Customer Service Value Partner (18 months contract)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
The Customer Service Value Partner role is central to operational effectiveness and customer relationship management focusing on coordinating local supply chain and customer service operations. This role serves as the customers central point of contact actively maintaining strong relationships with them. Key responsibilities also include ensuring strict adherence to deadlines by overseeing the timely completion of monthly reports and tracking Key Performance Indicators (KPIs).
Your Responsibilities
Reduces delivery times by improving the order analysis and processing times
Oversees and takes responsibility for the logistics process from the moment the order is received until it is delivered to the customer
Point of contact for customers and field representatives
Approves/Denies customer return requests and oversees the return process and returns documentation
Ensures Sales Order Processors process orders returns and credit notes as well as update sales inventory and other ad-hoc reports in an accurate and timely manner
Tracks customer orders and ensures they are delivered within the time frame stipulated in the contract
Calculates supplier KPIs and internal KPIs including OTIF.
Works towards integrating supply chain and logistics activities with finance operations
Produces monthly sales analysis reports for upper management upon request
Manages inspires engages and develops Sales Order Processors to higher performance
Promptly informs upper management on any relevant issues related to sales stocks orders and pending orders.
Escalates exceptional issues to Customer Logistics Manager
Who You Are
You hold a University degree in Finance Accounting Logistics/Supply Chain Business Administration or related
You built 1 to 2 years of relevant work experience in similar position or in a customer care role
You are customer focused have advanced problem solving and communication skill and are able to priorities multiple tasks and goals to ensure timely and high-quality completion of order processing workload
You are IT/Systems/tools savvy and have worked with Excel and ERP systems (e.g. SAP)
You are proactive self-disciplined organized able to multi-task and have attention to detail
You are a team player who is comfortable at engaging and working closely with a wide range of Roche colleagues
You are fluent in Romanian and English both spoken and in writing
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.
