Service delivery Manager

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Bucharest

This is Worldline.

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

As a Service Delivery Manager you will play a pivotal role in ensuring the seamless delivery of IT platforms to our internal and external stakeholders. Your accountability will encompass the management of infrastructure and application operations alongside oversight of vulnerabilities performance health security and compliance. While not technically responsible for these areas your mission in to ensure that all this topics are set up and are reviewed on a regular basis.

Day-to-Day Responsibilities

Infrastructure & Application Management: Monitor and guide infrastructure and application services ensuring compliance health and performance standards are adhered to coordinating resolution efforts where necessary.
Vulnerability & Security Oversight: Ensure awareness of risks related to vulnerabilities and security coordinating with relevant teams for mitigation strategies.
Compliance: Facilitate compliance activities and oversee patch management processes ensuring alignment with industry standards and regulations.
Service Disruption Management: Ensure that the process of service disruptions coordinating actions and communications to ensure timely resolution while adhering to ITIL practices are in place and review on a regular basis.
Stakeholder Engagement: Ensure seamless connection with stakeholders by coordinating with infrastructure experts DBA and project management
SLA/OLA Management: Ensure that the track and report of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with all concerned parties are in place.
Reporting: Create comprehensive reports related to service delivery including performance metrics and compliance standards providing transparency and insights to stakeholders.
Facilitation & Communication: Act as the liaison to facilitate communication between squads and external stakeholders ensuring alignment with business objectives.
Guide & Validate Production Readiness: Validate production readiness by ensuring CMDB monitoring security testing performance testing and disaster recovery processes are in place.
Change Management: Collaborate in change validation processes and depending on the scope even undertake change management responsibilities.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

Proven experience in IT service delivery management
Strong understanding of ITIL practices and methodologies
Excellent communication interpersonal and facilitation skills
Ability to work well in a collaborative environment
Familiarity with infrastructure and application management processes
Strong organizational and reporting skills

ProficiencyinEnglishismandatory.

Perks & Benefits

In addition to joining a global leader in payments you can also expect an excellent range of benefits. These include a rewarding salary leave days an attractive pension scheme global learning days and many more. We also have location specific benefits varying from private medical insurance to extended parental leave and a flexible benefits scheme allowing you to purchase discounted products and services.

If you join us you will enjoy:

Hybrid Working Policy
Gift vouchers on the occasion of Christmas/Easter Holidays
Free private medical services
21 vacation days/year
Referral bonuses for new hires recommended by you
WFH & Flexible Working Hours
Full access to the Learning platform

Shape the evolution.

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

Required Experience:

Manager