Network Support Engineer Tier 2

Continuant is expanding our Global Managed Services team and were looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. If you enjoy troubleshooting real-world network issues working across multiple vendors and platforms and resolving problems others cant this role is for you.

What Youll Do

• Handle escalated network incidents and service requests from Level-1 support
• Troubleshoot routing switching VPN wireless and firewall issues in live customer environments
• Use tools such as packet capture log analysis and CLI diagnostics to identify root cause
• Escalate complex or high-severity issues to Level-3 engineering when required
• Maintain accurate ticket updates and documentation in ServiceNow
• Support proactive monitoring and alert triage to help prevent customer outages
• Update internal knowledge base articles with fixes and troubleshooting steps

What You Bring

• 24 years experience in a NOC TAC MSP or similar support environment
• Strong working knowledge of: VLANs routing protocols ACLs VPNs DHCP/DNS wireless networking
• Ability to analyze issues independently and document clear troubleshooting steps
• Excellent written and verbal communication in English (customer-facing)
• Certifications:
  • Required: CCNA (or equivalent experience) ITIL Foundation
  • Preferred: CCNP Fortinet NSE Meraki VMware SD-WAN vendor certs

Technical Environment

Youll work with: Cisco ISR/ASR Catalyst Meraki Fortinet firewalls VPN technologies routing (OSPF EIGRP basic BGP) switching (STP EtherChannel) and standard troubleshooting tools (Wireshark CLI monitoring platforms etc.).

Experience with ServiceNow or other ITSM tools is a plus.

Role Details

• Shift: EMEA schedule
• Location: Remote / Global (must be eligible to work in home country)
• Type: Full-time Non-Exempt
• Travel: Occasional for training or team collaboration
• Reports to: Sr. Network Engineering Manager

Why Join Continuant

• Work with enterprise-scale real-world networks not lab simulations
• Career growth supported through certifications lab access and learning opportunities
• Stable growing company with a strong engineering culture
• Global team modern tools and room to advance into Level-3 / Architecture roles

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Required Qualifications

• 24 years of hands-on networking experience in a Service Desk NOC MSP or TAC environment
• Strong troubleshooting ability across VLANs routing protocols ACLs VPNs DHCP/DNS wireless
• Excellent written and verbal communication skills especially in client-facing updates
• Ability to work in a ticket-driven environment with multiple concurrent tasks
• Certifications:
  • Required: CCNA (or equivalent experience) ITIL Foundation
  • Preferred: CCNP Fortinet NSE Meraki VMware VCP SD-WAN vendor certifications

Technical Skills

• Routing: OSPF EIGRP basic BGP
• Switching: VLANs STP trunking EtherChannel
• Security: ACLs NAT IPsec VPN firewall concepts
• Platforms: Cisco ISR/ASR Catalyst Meraki; Fortinet or other major firewall vendor preferred
• Experience with monitoring tools packet analyzers and remote CLI access
• ServiceNow or similar ITSM platform experience

Other Requirements

• Ability to work at a desk for 810 hours 5 days per week
• Occasional travel for training or team onsite collaboration
• Must be legally authorized to work in applicable country of residence