Helpdesk Technician
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Job Location:
Irvine, CA - USA
Monthly Salary:
$ 60000 - 73000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
About Us
GSI is a privately held employee-owned company offering superior compensation benefits and professional development. GSI is highly respected nationally and internationally for the quality of its professional environmental services and the technically advanced projects it has completed over its 39 years of operation.
GSI employs cross-disciplinary teams of environmental engineers and scientists including toxicologists geologists hydrogeologists ecologists chemists oceanographers and data scientists with seamless collaboration over both technical disciplines and offices. Headquartered in Houston Texas GSI operates offices in Texas (Austin and Houston) California (Irvine the San Francisco Bay Area and Folsom) Washington (Olympia) Montana (Missoula and Helena) Colorado (Lakewood) North Carolina (Raleigh) and New York (Syracuse). Our talented staff of environmental professionals perform projects nationwide and internationally.
Position Overview
We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine California office and as the primary IT point of contact for our West Coast employees and offices. While you will work closely with and be supported by the broader IT team headquartered in Houston this role requires a high degree of independence professionalism and ownership of day-to-day IT needs locally.
Come join our team! To learn more visit: Responsibilities
Provide first-level technical support to users via in-person assistance phone email or chat
Troubleshoot and resolve issues related to desktops laptops printers mobile devices applications and network connectivity
Log track and document all help desk requests using the companys ticketing system
Escalate unresolved issues to the appropriate internal teams or third-party vendors
Set up and configure hardware and software for new hires and assist with IT onboarding
Maintain and update IT asset inventory and software licensing records
Assist in maintaining user accounts email and access permissions
Support conference room technology video conferencing tools and AV equipment
Maintain technical documentation and user guides for common issues and solutions
Collaborate with the Houston IT team on system updates cybersecurity practices and organization-wide IT projects.
Qualifications/Requirements
- Associate degree in Information Technology Computer Science or a related field (or equivalent experience)
Proficiency with Windows OS Microsoft 365 and common business applications
Familiarity with networking fundamentals (DNS DHCP VPN etc.)
Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users
Excellent customer service and communication skills
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Certifications such as CompTIA A Microsoft Certified: Modern Desktop Administrator Associate or similar (plus)
Work Schedule & Environment
On-site presence required 5 days a week in the Irvine office
Standard office environment with occasional lifting of equipment (up to 25 lbs)
May require occasional after-hours or weekend support during upgrades or outages
Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices
*Exact salary will depend on level of education and relevant experience.
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
