Operations Manager Canine Coach Trainer

About Dogtopia

At Dogtopia we believe in creating the Most Exciting Day Ever for dogs and their parents! Our team is passionate about providing safe fun and enriching environments for dogs to play learn and grow. If you love dogs and enjoy working in a fast-paced team-oriented setting Dogtopia is the place for you.

Position Overview

As a Canine Coach Trainer/ Operations Manager youll play a key leadership role in maintaining our top-tier daycare standards guiding our back-of-house team and ensuring that every furry guest enjoys a safe clean and happy environment. Youll motivate train and develop team members while promoting Dogtopias core values and culture.

What Youll Do

Leadership & Team Development

• Lead by example with a positive attitude and servant leadership.

• Motivate train and develop Canine Coaches and Rovers.

• Oversee scheduling staffing levels and labor management.

• Conduct monthly one-on-one meetings and deliver updates to the General Manager.

• Participate in recruiting interviewing and onboarding new hires.

• Plan and facilitate team huddles and contribute to monthly meetings.

Playroom Operations

• Ensure operations meet Dogtopias highest safety and cleanliness standards.

• Manage playroom training development engagement and activities.

• Oversee dog evaluations feeding medication and spa services.

• Maintain facility cleanliness and uphold Dogtopia OSM standards.

• Implement and manage Behavior Modification Plans as needed.

Customer Experience

• Communicate effectively with pet parents team members and leadership.

• Embody Dogtopias 3 Ss: Smile Story Satisfaction.

• Strive for top-tier customer reviews and an amazing in-store experience.

• Promote Dogtopias values:

  • Love life unconditionally like a dog.

  • Stay loyal to our pack.

  • Chase the highest standards of safety.

  • Play to our fullest potential.

  • Treat every day like its the most exciting day ever!

Health & Grooming

• Assist with bathing and nail clipping as needed.

• Identify dog breeds and behaviors.

• Ensure safe proper handling of all dogs and immediate response to incidents.

What Were Looking For

Core Competencies

• Consistent reliable attendance.

• Ability to recognize and manage dog behaviors.

• Willingness to learn and complete Dogtopia E-learning platforms.

• Commitment to safety as the #1 priority.

Personal Characteristics

• Detail-oriented and a quick thinker.

• Emotionally intelligent and enthusiastic.

• Fun-loving outgoing and an excellent multitasker.

• Strong communicator and team player.

• Able to work weekends and some holidays.

Why Youll Love Working at Dogtopia

• Competitive pay and benefits.

• Bring your dog to work!
• Education in basic dog obedience and training
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Work with dogs every day!
• Growth and development opportunities within a nationally recognized brand.
• Supportive fun and inclusive team culture.
• The chance to make every day theMost Exciting Day Ever for both dogs and yourself!

As the Operations Manager/ Canine Coach Trainer you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: more information about our company and facility.