IT Infrastructure & Security Engineer (Full-Time, Onsite)

Euless, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Secure IT Service Management Inc. is seeking an IT Infrastructure & Security Engineerto provide support in three core areas:user support network engineering and security operations. The role involves troubleshooting hardware and software problems strengthening our IT environment and playing an active part in keeping our systems secure and reliable.

This is a full-time onsite position supporting SecureITSM and a customer. This position is based in Euless TX.

Responsibilities:

Serve as a primary point of contact for troubleshooting hardware software and network issues.
Build rebuild and configure computers and virtual machines ensuring systems are optimized for performance.
Configure and manage Office 365 and Azure tenants including user and group administration.
Provide timely and professional remote and onsite support.
Perform network cleanup reconfiguration and maintenance to improve stability efficiency and security.
Monitor and manage system performance proactively identifying and resolving potential issues before they impact users.
Provide remote and onsite helpdesk support for end users delivering timely resolutions and clear communication.
Manage remote patch deployment software updates and system upgrades to maintain compliance and security posture.
Support and maintain VPN firewall and remote access solutions to ensure secure and reliable connectivity.
Work with Cisco networking equipment including switches routers and access points to support LAN/WAN infrastructure.
Maintain endpoint security with antivirus/EDR tools updates and system hardening practices.
Document technical processes configurations and troubleshooting steps to support knowledge sharing and continuity.
Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts.
Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.

Experience & Qualifications:

Minimum of five (5) years of computer and network support experience.
High School Diploma or GED required; associate or bachelors degree in IT or related field preferred.
CompTIA A certification preferred (Network Security or Cisco certifications a plus).
Extensive experiencewith Office 365 and Azure tenant management.
Skilled in computer system and network support including standalone systems laptops/desktops and peripheral devices.
Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments.
Experience with remote patch management tools (e.g. SCCM Intune WSUS) and endpoint administration.
Familiarity with Cisco networking technologies including switches routers and network troubleshooting.
Solid understanding of network protocols TCP/IP VLANs VPN firewalls and Active Directory/GPO.
Previous help desk or technical support experience required.
Excellent problem-solving troubleshooting and analytical abilities.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
Highly motivated self-starter with a passion for learning and adapting to new technologies.
Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.

SecureITSM a subsidiary of Paragone Solutions Inc. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed life-friendly work environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

#ZR

Required Experience:

Manager

Secure IT Service Management Inc. is seeking an IT Infrastructure & Security Engineerto provide support in three core areas:user support network engineering and security operations. The role involves troubleshooting hardware and software problems strengthening our IT environment and playing an activ...

Serve as a primary point of contact for troubleshooting hardware software and network issues.
Build rebuild and configure computers and virtual machines ensuring systems are optimized for performance.
Configure and manage Office 365 and Azure tenants including user and group administration.
Provide timely and professional remote and onsite support.
Perform network cleanup reconfiguration and maintenance to improve stability efficiency and security.
Monitor and manage system performance proactively identifying and resolving potential issues before they impact users.
Provide remote and onsite helpdesk support for end users delivering timely resolutions and clear communication.
Manage remote patch deployment software updates and system upgrades to maintain compliance and security posture.
Support and maintain VPN firewall and remote access solutions to ensure secure and reliable connectivity.
Work with Cisco networking equipment including switches routers and access points to support LAN/WAN infrastructure.
Maintain endpoint security with antivirus/EDR tools updates and system hardening practices.
Document technical processes configurations and troubleshooting steps to support knowledge sharing and continuity.
Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts.
Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.

Experience & Qualifications:

Minimum of five (5) years of computer and network support experience.
High School Diploma or GED required; associate or bachelors degree in IT or related field preferred.
CompTIA A certification preferred (Network Security or Cisco certifications a plus).
Extensive experiencewith Office 365 and Azure tenant management.
Skilled in computer system and network support including standalone systems laptops/desktops and peripheral devices.
Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments.
Experience with remote patch management tools (e.g. SCCM Intune WSUS) and endpoint administration.
Familiarity with Cisco networking technologies including switches routers and network troubleshooting.
Solid understanding of network protocols TCP/IP VLANs VPN firewalls and Active Directory/GPO.
Previous help desk or technical support experience required.
Excellent problem-solving troubleshooting and analytical abilities.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
Highly motivated self-starter with a passion for learning and adapting to new technologies.
Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.