Experienced Customer Delivery Manager – German speaking (REF4812U)
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Job Location:
Any - Hungary
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international automotive market. The ideal candidate will have at least 5 years of professional experience in the IT industry with extensive expertise in Service Delivery Partner management or as a technical Product Owner. This role involves managing service quality optimizing portfolios and collaborating with top management to drive success.
FOCUS AREA:
- Mainframe
Key Responsibilities:
- Manage service delivery using ITIL frameworks (incident problem change management)
- Build and maintain strong client relationships
- Lead cross-functional teams and coordinate multiple projects
- Drive continuous improvement and cost management
- Ensure end-to-end delivery and service quality for customers.
- Collaborate with portfolio owners for optimized service delivery.
- Implement efficiency improvement measures and handle escalations.
- Monitor quality at the delivery unit level.
- Communicate regularly with delivery teams suppliers and customers.
Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Qualifications :
Required Skills:
- Strong leadership and project management experience
- Excellent problem-solving and analytical abilities
- Financial management and budgeting knowledge
- Technical understanding of IT systems and infrastructure
Essential Requirements:
- Fluent German (written/spoken) - direct customer communication
- Fluent English - internal team collaboration
- Service management experience with ITIL knowledge
- Mainframe knowledge is an advantage
- Experience in transitioning and transforming new initiatives is an advantage
- Experience in in-depth contract management is an advantage
Additional Information :
Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
