Service Center Supervisor

Providence, RI - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Primary Responsibilities:

Maintain and manage inventory supplies to ensure that adequate inventories are always maintained.
Manage route scheduling to ensure all scheduled customers will be serviced by the end of day. Redirect manpower and resources as required in order to service customers on routes that may have operational difficulties (i.e. vehicle breakdown vehicle accident or completely full truck).
Manage driver debrief process for every route. Ensure there is documentation (manifest PDT receipt etc.) for every customer transaction. Update route comments as required.
Maintain a high standard of customer service as measured by key metrics (on-time no missed stops loyalty etc.).
Manage open order report to resolve service issues.
Manage customer interaction records to resolve service issues.
Monitor operations and staff and recommend when necessary changes in methods procedures structure and additions or changes in personnel to secure optimum utilization of resources.
Monitor department work productivity reports on trends and recommends and implements changes to continually improve work productivity.
Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
Manage route vehicles containers PDTs and printers.
Select train and develop an effective and efficient staff: Make every reasonable effort to select train and develop a qualified diverse workforce.
Establish and communicate performance standards and objectives; conduct performance appraisals.
Recommend salary adjustments promotions transfers and dismissals.
Coach employees on educational and job opportunities to enhance career development and keep them informed of current problems changes and new developments in the department and the company by conducting team meetings.
Perform ride a-longs ensuring CSRs operate and work safely efficiently productively and deliver a high level of customer service.
Conduct spot checks to re-enforce proper CSR behavior as well as communicate the value we bring to the customer.
Perform pre-employment screening activities new CSR orientation reviews of CSRs and monthly safety meetings.
Complete daily yard walk.
Track and input DOT hours/JJ Keller.
Administer Company policies and procedures communicate with staff interpret as necessary and ensure compliance and safety.
Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvements to prevent accidents or injuries.
Conduct regularly scheduled safety meetings (i.e. monthly Safety Committee tailgate meetings).
Oversee and participate in the maintenance of Driver Qualification Files DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF DOT Logs and VCR are accurate and complete; must maintain DOT files.
Perform other reasonably related tasks as assigned by management.

Qualifications :

Basic Required Qualifications:

High school diploma or GED
1 years of supervisory experience
Experience using an integrated fleet driver and compliance management software

Preferred Qualifications:

In depth knowledge of DOT regulations
Experience with JJ Keller software
Experience in hazardous waste industry
The ability to deal politely and professionally with customers and/or coworkers.
The ability to manage several tasks at once to meet deadlines.
The ability to use a computer to communicate create and access information.

Physical and Mental Demands:

Must be able to regularly access and use general office equipment including phones computers copiers etc.
Must be able to work in a busy often distracting work environment that is generally climate controlled.
Must be able to lift up to 50 pounds unassisted on an occasional basis.
Must be able to sit for long periods of time.
Must be able to stand or walk for long periods of time.

Additional Information :

Clean Earth offers competitive benefits including health dental and vision insurance life insurance and disability plans as well as a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Military veterans encouraged to apply.

Remote Work :

Employment Type :

Full-time

As the Transportation Supervisor you will oversee the transportation department supervising on-site and remote Technicians. Act as the liaison between customer service operations and the support team.Primary Responsibilities:Maintain and manage inventory supplies to ensure that adequate inventories ...

Primary Responsibilities:

Maintain and manage inventory supplies to ensure that adequate inventories are always maintained.
Manage route scheduling to ensure all scheduled customers will be serviced by the end of day. Redirect manpower and resources as required in order to service customers on routes that may have operational difficulties (i.e. vehicle breakdown vehicle accident or completely full truck).
Manage driver debrief process for every route. Ensure there is documentation (manifest PDT receipt etc.) for every customer transaction. Update route comments as required.
Maintain a high standard of customer service as measured by key metrics (on-time no missed stops loyalty etc.).
Manage open order report to resolve service issues.
Manage customer interaction records to resolve service issues.
Monitor operations and staff and recommend when necessary changes in methods procedures structure and additions or changes in personnel to secure optimum utilization of resources.
Monitor department work productivity reports on trends and recommends and implements changes to continually improve work productivity.
Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
Manage route vehicles containers PDTs and printers.
Select train and develop an effective and efficient staff: Make every reasonable effort to select train and develop a qualified diverse workforce.
Establish and communicate performance standards and objectives; conduct performance appraisals.
Recommend salary adjustments promotions transfers and dismissals.
Coach employees on educational and job opportunities to enhance career development and keep them informed of current problems changes and new developments in the department and the company by conducting team meetings.
Perform ride a-longs ensuring CSRs operate and work safely efficiently productively and deliver a high level of customer service.
Conduct spot checks to re-enforce proper CSR behavior as well as communicate the value we bring to the customer.
Perform pre-employment screening activities new CSR orientation reviews of CSRs and monthly safety meetings.
Complete daily yard walk.
Track and input DOT hours/JJ Keller.
Administer Company policies and procedures communicate with staff interpret as necessary and ensure compliance and safety.
Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvements to prevent accidents or injuries.
Conduct regularly scheduled safety meetings (i.e. monthly Safety Committee tailgate meetings).
Oversee and participate in the maintenance of Driver Qualification Files DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF DOT Logs and VCR are accurate and complete; must maintain DOT files.
Perform other reasonably related tasks as assigned by management.

Qualifications :

Basic Required Qualifications:

High school diploma or GED
1 years of supervisory experience
Experience using an integrated fleet driver and compliance management software

Preferred Qualifications:

In depth knowledge of DOT regulations
Experience with JJ Keller software
Experience in hazardous waste industry
The ability to deal politely and professionally with customers and/or coworkers.
The ability to manage several tasks at once to meet deadlines.
The ability to use a computer to communicate create and access information.

Physical and Mental Demands:

Must be able to regularly access and use general office equipment including phones computers copiers etc.
Must be able to work in a busy often distracting work environment that is generally climate controlled.
Must be able to lift up to 50 pounds unassisted on an occasional basis.
Must be able to sit for long periods of time.
Must be able to stand or walk for long periods of time.

Additional Information :

Clean Earth offers competitive benefits including health dental and vision insurance life insurance and disability plans as well as a 401k with company matching.

Military veterans encouraged to apply.

Remote Work :

Employment Type :

Full-time

Key Skills

Business
Patient Care
Compliance
Facility
Emergency
Accounting
HVAC
Daily Operations
Direct Supervision
Professional Development
Service Management
Service Operations
Service Quality
Payroll
Service Technician

Apply Now

About Company

Enviri Corporation

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous an ... View more

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