Sales Manager, Retention Sales Black Hat

This role is based in our 605 Third Avenue NY office.

Drive sustainable revenue growth through exceptional customer retention and strategic account expansion in cybersecuritys most influential market.

Are you an accomplished sales professional with a passion for building lasting customer relationships and maximizing account value Join the industry-leading Black Hat & SecTor brands as we strengthen our customer retention capabilities and drive long-term revenue growth.

As a Sales Manager Retention Sales youll manage an assigned territory with a focus on renewal optimization account expansion and customer success. This role offers an exceptional opportunity for experienced professionals who excel at consultative selling relationship management and driving growth from existing accounts. With emphasis on customer lifetime value and retention excellence this position is ideal for a strategic salesperson ready to achieve outstanding success through customer-centric approaches.

Responsibilities:

Sales Growth and Expansion

• Sell exhibit space renewals and sponsorship packages to clients in assigned territory
• Drive customer retention rates of 90% while maximizing account expansion opportunities
• Develop comprehensive account strategies focused on long-term relationship building and value creation
• Identify and execute cross-selling opportunities across multiple events and product offerings
• Drive incremental revenue through strategic upselling of digital/media products and premium event experiences
• Conduct strategic business reviews with key customers to ensure satisfaction and identify growth opportunities

Territory Management & Planning

• Strategically manage territory with a focus on customer health and satisfaction optimization
• Develop territory plans to ensure systematic approach to sales growth and relationship management
• Build robust expansion pipeline through systematic identification of upselling and cross-selling opportunities
• Utilize advanced functionality for customer health tracking renewal management and accurate forecasting
• Collaborate with customer success teams to ensure exceptional event experiences that drive retention
• Provide accurate forecasting for revenue and expansion potential

Relationship Building & Customer Advocacy

• Serve as primary point of contact for assigned accounts throughout the customer lifecycle
• Build and maintain strong relationships with key decision makers and influencers across assigned accounts
• Build trust and rapport with key customer contacts through consistent professional communication
• Create custom retention and expansion proposals that demonstrate ROI and align with customer business objectives
• Proactively address customer concerns and coordinate internal resources to resolve issues quickly
• Gather customer feedback to inform product development and service enhancement initiatives

• Serve as customer advocate internally while driving revenue growth and retention excellence

Qualifications :

Essential Experience

• 4-6 years of B2B sales experience with strong focus on account management and customer retention
• Proven track record of achieving retention rates above 85% while driving account expansion
• Experience managing complex multi-stakeholder customer relationships with contract values of $25K annually
• Background in events media technology or professional services with preference for cybersecurity industry exposure
• Demonstrated success in consultative selling and solution-based account management

Core Competencies

• Customer success mindset with genuine passion for helping clients achieve their business objectives
• Strategic account planning skills with ability to develop long-term relationship and growth strategies
• Consultative selling expertise including needs assessment solution development and value-based selling
• Negotiation skills for renewal discussions and expansion opportunity development
• Relationship building capabilities with ability to build trust and credibility with diverse stakeholders

Technical & Industry Knowledge

• Understanding of cybersecurity industry trends challenges and market dynamics
• Knowledge of event marketing and sponsorship ROI measurement and optimization
• Proficiency in and CRM best practices for account management
• Experience with customer success methodologies and retention best practices
• Familiarity with digital marketing and integrated marketing solutions

Personal Attributes

• Customer-centric approach with focus on long-term relationship building over short-term gains
• Problem-solving mindset with ability to address customer challenges and find creative solutions
• Collaborative style that builds internal partnerships and drives customer success
• Results-oriented with consistent track record of meeting and exceeding retention and growth targets
• Professional communication skills including presentation abilities and executive presence

Additional Information :

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at 

Our benefits include:

Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment

Broader impact: take up to four days per year to volunteer with charity match funding available too 24 Informa PLC Information Classification: General

Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves

Time out: 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

 Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount

 Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more Recognition for great work with global awards and kudos programs

 As an international company the chance to collaborate with teams around the world

The salary range for this role is $90000 - $100000 based on experience.

This posting will automatically expire on 3.31.2026.

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

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Remote Work :

No

Employment Type :

Full-time