Associate UX Director

CapTechs Customer Experience (CX) team seeks an Associate UX Director / Lead Product Designer with a track record of designing sophisticated digital brand experiences that are intuitive impactful and accessible.

As a UX leader you help influence user behavior and enhance brand-to-customer relationships by guiding the delivery of elegant and engaging digital products and services. You will partner with project managers user researchers UX and UI designers content strategists and developers to bring end-to-end digital experiences to life.

Although most of your work will be hands-on and client-delivery focused you may also mentor and coach more junior talent. Your management and leadership skills will help nurture client relationship and account growth as well as inspire future design leaders and expand our practice.

This could be the position for you if:

• You have a proven understanding of product strategy heuristic analysis information architecture user research user interface design wireframing prototyping and usability testing.
• You are a strategic thinker who can translate business goals and user needs into thoughtful design solutions.
• You bring exceptional creative insight and drive delivering projects from research through implementation in partnership with multi-discipline teams and the client.
• You seek the best ideas regardless of source and deliver persuasive client presentations with confidence but as a servant leader you check your ego at the door.
• You are comfortable with enterprise-scale challenges inspiring and motivating teams of researchers and designers to produce engaging multi-channel digital solutions.
• You excel as a leader consistently driving client growth and delivering high-quality results independently in a fast-paced environment without the need for oversight.

Responsibilities may include: 

• Leading the creation of personas customer journey maps wireframes responsive visual designs and interactive prototypes that follow interaction design and usability best practices.
• Managing the project team to nurture junior creatives develop their talents and elevate the overall quality of the client deliverables.
• Presenting design concepts and rationale to clients and internal teams in a clear and compelling manner.
• Producing clean informative and concise presentations to clients and internal teams that communicate the rationale behind your designs  
• Giving insightful and constructive feedback on the design of the experience including interactions information architecture content layout and overall alignment with goals and brand. 
• Performing competitive assessments and providing innovative alternatives as well as researching and understanding design and technology trends. 
• Contributing to the evolution of CX methodologies capabilities approaches and toolset. Attending and leading CX meetings and trainings. Engaging in professional development and industry involvement. 
• Strong knowledge of user interface design best practices across various platforms including web OS-native and embedded apps. Advocating the benefits of accessible experience and visual design with clients and team members. 
• Exploring and leveraging AI-powered design tools and workflows staying current with emerging technologies and experimenting with new approaches to enhance creativity efficiency and impact.

Qualifications :

• 8 years of professional experience ideally in a design consultancy or digital agency 
• 4-year degree in design HCI or similar preferred 
• Demonstrated ability to juggle multiple projects simultaneously while successfully delivering against scope and budget. 
• Experience with multiple domains of human-centered design including user and market research product and experience strategy information architecture experience design content strategy and customer insight. 
• Proven written verbal conceptual and visual communication skills
• Proficiency in designing developer-ready visual assets and UI components in Figma is required with preference given to candidates who demonstrate expertise in organizing files for clarity applying consistent styles and naming conventions and utilizing advanced features such as auto layout component libraries variables and design tokens to support scalable and efficient design handoff.
• Proficiency with Illustrator Photoshop and InDesign as well as PowerPoint.
• Familiarity with user research tools (e.g. Optimal Workshop User Testing SurveyMonkey) is a plus.
• Working knowledge of Agile product development lifecycles and practices is a plus 
• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principals is a plus

Additional Information :

We want everyone at CapTech to be able to envision a lasting and rewarding career here which is why we offer a variety of career paths based on your skills and passions.  You decide where and how you want to develop and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way.  Alongside our suite of traditional benefits encompassing generous PTO health coverage disability insurance paid family leave and more weve launched extended benefits to help meet our employees needs. 

• Learning & Development Programs offering certification and tuition support digital on-demand learning courses mentorship and skill development paths
• Modern Health A mental health and well-being platform that provides 1:1 care group support sessions and self-serve resources to support employees and their families through lifes ups and downs
• Carrot Fertility Inclusive fertility and family-forming coverage for all paths to parenthood including adoption surrogacy fertility treatments pregnancy and more and opportunities for employer-sponsored funds to help pay for care
• Fringe A company paid stipend program for personalized lifestyle benefits allowing employees to choose benefits that matter most to them ranging from vendors like Netflix Spotify and GrubHub to services like student loan repayment travel fitness and more
• Employee Resource Groups  Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships  Opportunities to engage in partnerships and pro-bono projects that support our communities. 
• 401(k) Matching Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality inclusion and fairness each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas backgrounds and experiences to the workplace. For more information about our Diversity Inclusion and Belonging efforts click HERE.  As part of this commitment CapTech will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Laura Massa directly via email At this time CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.  

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Remote Work :

No

Employment Type :

Full-time