Relief Night Manager Night Auditor
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Ambassador will:
- Seamlessly lead the hotel overnight assuming full Night Manager duties and acting as the senior leader in the absence of the General Manager upholding exceptional luxury service and operational standards.
- Oversee all late arrivals and early departures with precision and warmth ensuring personalised efficient and discreet guest experiences.
- Execute all Night Audit and financial balancing responsibilities flawlessly maintaining PCI compliance validating daily revenue and preparing accurate reports for key departments.
- Manage room allocations and availability with expert judgement resolving overbooking or relocation needs sensitively to protect the five-star guest experience.
- Lead all emergency responses security protocols and WHS procedures during the night ensuring guest and staff safety through calm confident and effective decision-making.
- Maintain impeccable presentation of public areas and complete essential nightly duties - wake-up calls and arrival/departure documentation with uncompromising attention to detail.
- Collaborate closely with Head of Departments to optimise room allocation maximise yield and contribute insights to monthly operational reporting.
Qualifications :
- Valid Full New Zealand Drivers Licence with a clean driving history
- Valid LCQ/Managers Licence is a bonus
- First Aid Certificate is a bonus
- Night Allowance at 1.25 of ordinary rate from 00:00am to 05:00am
- PMS - Opera or Opera Cloud a bonus
- At least 1 year in a leadership role a bonus in specifically Night Manager experience within the hotel industry
- Delivers meticulous attention to detail strong organisational skills and proactive performance in a fast-paced luxury environment supported by solid hotel or administrative experience
- Upholds an elegant professional presence with warm engaging energy and offers full flexibility to work weekends and public holidays
Additional Information :
- Learn your Way - Access to Dobeco so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
- After 12 months of service retrieve 1-night complimentary stay $100 dinner or spa voucher breakfast for 2 at Sofitel Auckland Viaduct Harbour
- 50% off Spa Treatments at Sofitel Auckland Viaduct Harbour only
- Complimentary meals on shift
- Accors Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carers
- Wellbeing initiatives
- Access to our Employee Assistance Program
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
