People Systems & Process Assistant
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Job Summary
Role Title: People Systems & Process Assistant
Employment Type: 12 Month Secondment
Reports into: HRIS Business Analyst
We have an exciting secondment opportunity in our People Transformation Team for a People Systems & Process Assistant. This role is essential to the smooth running of our People systems including our HRIS & ATS! You will work with a wide range of stakeholder across the People Team while driving BAU & Continuous Improvement across our People Tech suite.
Core Responsibilities:
- Responsible for execution of BAU and continuous improvement (CI) activities across People processes and systems ensuring smooth operations during the HRIS project period.
- Act as the first point of contact for BAU queries triaging and coordinating resolution with the appropriate stakeholders.
- Escalate complex issues or critical unplanned changes to the HRIS project team or IT partners ensuring timely and effective resolution.
- Support the HRIS Business Analyst in workflow coordination ensuring BAU activities are managed effectively and dependencies are surfaced.
- Identify and recommend opportunities to improve processes tools and ways of working capturing learnings that can inform the HRIS solution.
- Provide support for data quality checks user access management and system housekeeping tasks.
- Assist in the creation and maintenance of user documentation guides and simple training materials for BAU activities.
- Collaborate with colleagues across the People team to ensure BAU process continuity and effective communication during the transition to the new HRIS.
- Offer ad hoc support to the HRIS project team e.g. supporting testing cycles or providing process insights
Who you are:
- Experience in a systems / process support role within HR or People Operations.
- Good understanding of core people processes and how they connect with technology.
- Strong organisational skills able to coordinate BAU tasks and manage multiple priorities.
- Experience with continuous improvement activities and change management cycles - identifying issues capturing requirements and suggesting solutions.
- Comfortable working with different types of systems including running basic reports troubleshooting and maintaining functionality.
- Skilled communicator able to triage issues and explain process/system behaviours clearly to stakeholders.
- Collaborative team player confident working with different functions and escalating effectively when needed.
- Calm and solution-focused particularly when dealing with unplanned or urgent issues.
- Proactive learner able to pick up new systems and processes quickly.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Loan Processing
- Customer Service
- Clinical Laboratory Experience
- Google Docs
- Computer Operation
- Microsoft Outlook
- Office Experience
- Fair Housing Regulations
- Process Engineering
- Administrative Experience
- Document Management Systems
- Word Processing
About Company
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