Housing Support Worker (HHS)

• Provide individualized support to former Tent City participants through home visits drop-ins and scheduled appointments to help them obtain and maintain housing and access community resources.
• Respond to crisis situations and provide referral support to WoodGreen Housing clients and Emergency Homelessness programs such as Tent City and others.
• Engage in tenant/landlord mediation to prevent evictions and relocations for assigned participants.
• Support participants in building problem-solving strategies and accessing housing income and community support services.

• Participate in Program Steering and Services Committees providing updates identifying issues and making policy recommendations.
• Collaborate with WoodGreen units and community partners to ensure clients are connected to housing employment health and social services.
• Maintain relationships with agencies such as the City of Toronto Ontario Works ODSP and other Housing Help Services to ensure client eligibility for housing and income support.
• Help participants strengthen skills to access community resources understand program guidelines and work toward long-term independence.

• Maintain accurate documentation including client notes case lists and budget tracking and assist with annual RGI reviews.
• Collect and analyze program data and reports to identify trends challenges and areas for improvement.
• Support participants in accessing Ontario Works ODSP Housing Connections and other community services.
• Keep the Manager of Housing Access informed on updates participate in evaluations and suggest program improvements.

• Collaborate with housing support workers and Unit staff and actively participate in meetings and supervisory sessions.
• Complete required training and professional development as directed by WoodGreen Community Centre.
• Perform additional duties as assigned by the Manager of Housing Access Partnerships & Tenant Supports.
• Promote and uphold the organizations anti-racism objectives and community development principles.

• Bachelor of Social Work (BSW) or related bachelors degree
• 2 years or more of direct experience in helping street-involved/homeless individuals and those at risk of losing their housing to obtain and maintain their housing.
• Proven skills in providing housing help and /or information referral services.
• Working knowledge of the Tenant Protection Act and Residential Tenancy Act.
• Strong intake assessment crisis intervention de-escalation advocacy and negotiation skills.

• Experience working with homeless/street involved individuals tenants individuals with substance use and landlords.
• Strong landlord/tenant mediation skills.
• Excellent case management skills.
• Supportive counseling and harm reduction skills.
• Experience working with diverse communities.
• Knowledge of resources in Toronto

• Benefits: Health/dental/wellness benefits and group RRSP/Pension programs for eligible employees
• Growth: In-house training & development programs and professional development opportunities
• Rewards: Peer and organizational recognition and awards
• Flexibility: Hybrid working models where applicable
• Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging
• Community: Meaningful work in support of our communities

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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