Customer Success Associate Client Manager

Experienced Industry Insights expert with the main goal of delighting clients; supporting them to make informed business decisions through delivery of analysis and insights on industries markets and consumers using NIQ data with NIQ toolsand following NIQ standards. Also responsible for strong execution of the Service Model as well as guiding and coaching more junior team members. 

Responsibilities 

• Work as a master of propriety NIQ tools and metrics and use these to help solve clients business questions 
• Work closely with the Account Leads to transform the customer experience 
• During briefing sessions independently respond to field business questions and develop analytical outlinesthat leverage multiple NIQ solutions into a cohesivestory 
• Simplify/visualize data and translate numbers into a compelling story for clientswith insightful callouts and actionablerecommendations 
• Prepare and present insights/recommendations using NIQ standards like SCQA and AP 
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights 
• Identifyrevenue leads in an independent way and takeownershipin partnering with AL to convert these intorevenue opportunities 
• Execute the new service model 
• Take initiative to remove roadblocks when theyarise 
• Lead by example guiding and coaching juniorteam members 
• Lead Thought Leadership Projects

Qualifications :

• 2-5 years of experience in the CPG industryand/or related sales category management marketresearch 
• Prior experience withNielsenIQ(or similar) solutionspreferred in analytics space including POS & Panel data 
• Curious person who likes building stories based on data to answer business questions 
• Strong analytical mind and excellent numerical skills 
• Expert knowledge of Microsoft Excel and PowerPoint 
• Excellent command of both written and spoken English 
• Digital savvy & fast learner of concepts/ tools/ analyses 
• Proficiency in pulling analyzing and incorporating all NIQ data sources that are relevant to the client(s) i.e. RMS Homescan Omni Spectra etc. 
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage 
• Ability to coach others in data analyses and working with the NIQ tools 

Additional Information :

This role has a market-competitive salary with an anticipated base compensation of the following range: $64000.00 $75000.00.  Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment comprehensive health insurance industry-leading parental leave life insurance education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time