Service Information Specialist (Repair Process Engineering)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

The Service Information Specialist (Repair Process Engineering) is responsible for developing optimizing and supporting repair processes within daler service operations. This role ensures that all repair reuse and salvage instructions are created efficiently cost-effectively and in compliance with quality and safety standards. The ideal candidate will have strong analytical skills hands-on experience with engineering processes and the ability to collaborate with cross-functional teams to drive continuous improvement.

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Less than 10% (Domestic International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Analyze design improve and document repair processes to reduce repair costs and increase dealer repair efficiency.
• Develop document and implement standard operating procedures (SOPs) for repair activities.
• Work closely with production quality and engineering teams to troubleshoot process issues and implement corrective actions.
• Evaluate equipment tools and materials for repair operations making recommendations for upgrades or replacements as needed.
• Train and support technicians and operators on new and existing repair procedures.
• Monitor key performance indicators (KPIs) for repair processes and drive continuous improvement initiatives.
• Ensure compliance with all relevant safety regulatory and quality standards.
• Maintain detailed records of process changes repairs performed and outcomes for traceability and reporting purposes.

What You Will Have (Basic Requirements):

Education Requirement:Bachelors degree or equivalent experience (3 years of working experience)

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

What Will Set You Apart (Top Candidates Will Have/Preferred Skills):

• 3 years of experience in process engineering repair operations or a related field.
• Strong understanding of manufacturing and repair processes tools and equipment.
• Demonstrated problem-solving skills and experience with root cause analysis methodologies.
• Excellent communication and interpersonal skills; ability to work effectively in cross-functional teams.
• Proficiency with process documentation data analysis and reporting tools.
• Familiarity with Lean Six Sigma or other process improvement methodologies is a plus.

What You Will Get:

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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