B1 Business Support Officer

Are you looking for a role full of variety where you will interact with a wide range of people and topics and have ample opportunity to support our collective efforts in delivering one of Scottish Governments key priorities: delivering a stronger and fairer Scotland.

Sitting within Social Security Scotlands Finance and Corporate Services division the Procurement & Commercial Team manages the organisations purchasing needs ensuring all Social Security Scotland procurement activities and commercial relationships are focused on achieving best value for money whilst giving consideration to sustainable development and social value issues.

As our Business Support Officer youll be at the heart of our team providing comprehensive support primarily to our Head of Procurement & and Deputies. You will be responsible for prioritising and organising all communication flows between our Senior Leaders and wider stakeholders ensuring everything runs smoothly and in line with agreed governance and business processes.

Responsibilities

• Support Head of Procurement & Commercial and Deputies in the delivery of their work by the strategic management of their diary mailbox briefing correspondence engagements and travel arrangements.
• Any other ad hoc business support projects required by Head of Procurement & Commercial and their Deputies.
• Provide secretariat services at fortnightly C Band meetings quarterly Team meetings and additional ad hoc meetings as required: scheduling agenda items taking notes and follow-up on actions.
• Provide administrative assistance at weekly Request for Procurement Assistance (RPA) Triage calls.
• Assist with developing and maintaining robust and efficient business processes and governance arrangements including ensuring relevant documentation is consistent up-to-date and fit for purpose.
• Provide IMSO support.
• Provide cover for Procurement Mailbox and ePC reporting.

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

Experience

• Experience of communicating important messages to more senior colleagues or stakeholders tailored to their needs and expectations.
  

Behaviours

• Managing a Quality Service Level 2
• Making Effective Decisions Level 2
• Seeing the Big Picture Level 2
  

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:
You will demonstrate the following skills within the ODP Competency Framework - Core ODP Skills - Operational Delivery Profession

Data and Insight - Awareness

• Aware of organisational and legal protocols for managing information: Data Protection Act Declaration of Confidentiality Official Secrets Act Freedom of Information Act Electronic Media Policy.

• Aware of procedures for managing customer information and data - including how to collect retrieve supply retain record and dispose.

• Identify the actions to take if gaps errors or irregularities in information and data management occur.

How to Apply
Apply online you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment this will consist of an interview and in-tray exercise.

We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sift from 2nd December 2025
Interview w/c 15th December 2025

Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 9 months.

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before 23:55 on Thursday 27th November 2025.

Contact Name - Norma Mackenzie
Contact E-Mail -