APD Specialist III MA Residents

Springfield, VT - USA

Monthly Salary: $ 30 - 47

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are Farmers!

We are more than just your favorite commercials. At Farmers we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions own our actions and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning equal opportunity employer committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! To learn more about our high-performance culture and open opportunities check out be sure to follow us on Instagram LinkedIn and TikTok.

Workplace: Remote ( #LI-Remote )

Farmers believes in a culture of collaboration creativity and innovation which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles establishes damages and negotiates settlement of claims with customers and repair facilities.
Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis.
Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates Total Loss Express Fire Theft & Vandalism diminution of value and other than auto property damage claims.
Provides excellent service to internal and external customers.

Essential Job Functions

Inspects appraises or evaluates damaged property using claims estimating software and determines claims related damage.
Completes auto repair estimates or adjusts repair facility estimates.
Manages repair process and adjusts auto repair supplements
Field CRs will be required to make critical decisions on repair vs replace in addition to total vs repair at all times.
Issues payments on site when appropriate.
Completes vehicle total loss valuations.
Explains total loss process and settles total loss claims.
Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department mitigating additional salvage storage costs.
Interacts/collaborates directly with policyholders claimants agents repair facilities and attorneys to set appointments explain damages and the repair process and set expectations.
Effectively collaborates with claim owners defense counsel SIU and independent adjustors for customer interaction and resolution strategy.
Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.
Confirms explains and applies coverage assists with rental management determines and reports on subrogation potential fraud ind icators negotiates and issues claim payments.
Serves as mentor to less experienced adjusters and demonstrates leadership skills on projects and in the workplace.
Performs other duties as assigned.

Physical Actions

Sits or stands for extended periods of time up to a full work shift.
Occasionally reaches overhead and below the knees including bending twisting pulling and stooping.
Occasionally moves lifts carries and places objects and supplies weighing 0-10 pounds without assistance.
Listens to interprets and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information. Visually locates material resources and other objects.
Ability to continuously operate a computer for extended periods of time up to a full work shift.
Physical dexterity sufficient to use hands arms and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment but with exposure to some or all of the following environments when in the field:
- Uncontrolled outside environmental conditions
- Excessive Noise Levels
- Chemicals
- Chemical/Biological Conditions
- Moving Mechanical Parts
- Areas considered to be dangerous
- Conditions which could affect the respiratory system or skin such as: fumes odors dust mists gases oils smoke soot or poor ventilation

Education Requirements

High school diploma or equivalent required.
Bachelors degree preferred or an automotive related Associate of Applied Science degree from an accredited technical college or the experience described below.

Experience Requirements

Advanced negotiating skills.
Advanced in-person interpersonal and communication skills.
Advanced computer and time management skills.
36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.
Advanced knowledge of body and mechanical repair/replace operations.
Advanced conflict resolution skills.
Advanced critical thinking skills.
MA Auto Damage Appraiser license required

Benefits

Farmers offers a competitive salary commensurate with experience qualifications and location.
o MA Only: $30.38 - $47.70
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information review What we offer on Location(s): US - MA US - MA - Springfield
Anticipated application deadline: At Farmers the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants including those with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033 Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race color religion gender sexual orientation gender expression genetic information national origin age disability marital status military and veterans status or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunitiesCheck out be sure to follow us onInstagramLinkedIn and TikTok.
Spokane WA only: Residents who prefer not to provide their address click here to submit your resume via email:

Required Experience:

We are Farmers!We are more than just your favorite commercials. At Farmers we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. ...

We are Farmers!

Workplace: Remote ( #LI-Remote )

Job Summary

Completes virtual or in-person vehicle inspections on repairable and/or total loss vehicles establishes damages and negotiates settlement of claims with customers and repair facilities.
Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis.
Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates Total Loss Express Fire Theft & Vandalism diminution of value and other than auto property damage claims.
Provides excellent service to internal and external customers.

Essential Job Functions

Inspects appraises or evaluates damaged property using claims estimating software and determines claims related damage.
Completes auto repair estimates or adjusts repair facility estimates.
Manages repair process and adjusts auto repair supplements
Field CRs will be required to make critical decisions on repair vs replace in addition to total vs repair at all times.
Issues payments on site when appropriate.
Completes vehicle total loss valuations.
Explains total loss process and settles total loss claims.
Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department mitigating additional salvage storage costs.
Interacts/collaborates directly with policyholders claimants agents repair facilities and attorneys to set appointments explain damages and the repair process and set expectations.
Effectively collaborates with claim owners defense counsel SIU and independent adjustors for customer interaction and resolution strategy.
Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.
Confirms explains and applies coverage assists with rental management determines and reports on subrogation potential fraud ind icators negotiates and issues claim payments.
Serves as mentor to less experienced adjusters and demonstrates leadership skills on projects and in the workplace.
Performs other duties as assigned.

Physical Actions

Sits or stands for extended periods of time up to a full work shift.
Occasionally reaches overhead and below the knees including bending twisting pulling and stooping.
Occasionally moves lifts carries and places objects and supplies weighing 0-10 pounds without assistance.
Listens to interprets and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information. Visually locates material resources and other objects.
Ability to continuously operate a computer for extended periods of time up to a full work shift.
Physical dexterity sufficient to use hands arms and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment but with exposure to some or all of the following environments when in the field:
- Uncontrolled outside environmental conditions
- Excessive Noise Levels
- Chemicals
- Chemical/Biological Conditions
- Moving Mechanical Parts
- Areas considered to be dangerous
- Conditions which could affect the respiratory system or skin such as: fumes odors dust mists gases oils smoke soot or poor ventilation

Education Requirements

High school diploma or equivalent required.
Bachelors degree preferred or an automotive related Associate of Applied Science degree from an accredited technical college or the experience described below.

Experience Requirements

Advanced negotiating skills.
Advanced in-person interpersonal and communication skills.
Advanced computer and time management skills.
36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.
Advanced knowledge of body and mechanical repair/replace operations.
Advanced conflict resolution skills.
Advanced critical thinking skills.
MA Auto Damage Appraiser license required

Benefits