Resource Navigator

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Resource Navigator for MGB Youth Programs supports young people and their families in accessing the academic social and community-based resources they need to thrive. This role focuses on building trusting relationships with program participants understanding their individual needs and helping them navigate opportunities within Mass General Brigham local schools community organizations and other supportive systems. The Resource Navigator plays a key role in fostering equity removing barriers and ensuring that Youth Program participants feel supported in reaching their educational and career goals.

40-hour day shift.

Resource Navigator (70%)

-Conduct intake and needs assessments with youth participants to understand academic social and personal resource needs.

Connect students and families to internal and external resources including academic supports career development opportunities mentorship health and wellness resources and community-based services.

Serve as a consistent point of contact and advocate for youth and families as they navigate systems of support.

Collaborate with Youth Program staff school partners and community organizations to coordinate supports and track student progress.

Maintain accurate documentation of student engagement resource referrals and outcomes.

Develop and share resource guides referral lists and tools to expand access to opportunities.

Participate in team meetings professional development and program evaluation activities.

Promote an inclusive supportive and strengths-based environment for all students.

Performs other duties as assigned.

Program Communications (30%)

• Develops and distributes newsletters for families students supervisors and volunteers.

• Creates engaging social media content to highlight program activities and achievements.

• Collaborates with the Communications Department to design and implement consistent messaging and outreach materials for the program.

Qualifications: (Must be realistic neither overstated nor understated and related to the essential functions of the job.)

Bachelors degree in education social work public health or a related field required.

Equivalent work experience may be considered in place of formal education.

23 years of experience in youth development education community engagement or resource navigation required.

Experience working with diverse populations and historically underrepresented communities strongly preferred.

Knowledge of Boston-area schools community resources and youth-serving organizations preferred.

Skills/Abilities/Competencies: (Must be realistic neither overstated nor understated and related to the essential functions of the job.)

Strong interpersonal and communication skills with the ability to build trust with youth and families.

Ability to collaborate effectively with internal staff and external partners.

Organizational and problem-solving skills to track student needs and follow through on referrals.

Demonstrated commitment to serving and supporting the diverse communities of Boston.

Proficiency in Microsoft Office database systems and comfort with learning new technology tools.

Working Conditions: Describe the conditions in which the work is performed.

Possible local travel to Mass General Brigham sites

While performing the duties of this job the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision distance vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

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Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Hybrid

125 Nashua Street

40

Regular

Day (United States of America)

Pay Range

- /

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework