Director Aftermarket and Services Strategy, Residential Solutions
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at @Carrier.
About the role:
The Carrier North America Residential Solutions (NARS) Aftermarket Leader is a critical role responsible for overseeing and enhancing the post-sale revenue opportunities within Carriers residential solutions division across North America. This individual will drive strategies to optimize customer satisfaction revenue growth and operational efficiency in aftermarket service and support for residential HVAC systems.
Preferred locations: Palm Beach Gardens Florida Indianapolis IN Syracuse NY Charlotte NC
Key Responsibilities:
Strategic Leadership:
- Develop and execute a comprehensive aftermarket strategy aligned with the overall business objectives of Carriers residential solutions division. This includes defining short-term and long-term goals identifying growth opportunities and implementing initiatives to enhance aftermarket service offerings.
Residential Aftermarket Revenue Growth:
- Track and drive revenue growth in the aftermarket segment through the development and execution of sales and marketing strategies. Identify opportunities to upsell aftermarket services maintenance plans and upgrades to existing customers while also targeting new customer addition target new strategies that further strengthen the companys ability to capture system replacements.
New Product Introduction (NPI) Steering Governance Committees:
- Serve as the aftermarket champion on NPI steering governance committees responsible for evaluating and launching new product launches within the NARS division. Provide aftermarket insights and considerations to ensure that new products are designed developed and launched with aftermarket serviceability support and profitability in mind.
- Collaborate with product development engineering and marketing teams to incorporate aftermarket requirements into NPI processes and drive cross-functional alignment on aftermarket-related decisions.
Customer Experience Enhancement:
- Partner with the NARS customer service team and champion a customer-centric approach to aftermarket service delivery. Help implement initiatives to enhance the customer experience streamline service processes and resolve customer issues promptly and effectively. Monitor customer feedback and implement improvements based on insights gathered.
Collaboration:
- Foster collaboration and alignment with cross-functional teams including replacement components division sales marketing product development and engineering. Work closely with internal stakeholders to ensure alignment of aftermarket strategies with overall business objectives and to leverage synergies across different functions.
Market Analysis:
- Stay abreast of market trends competitive dynamics and customer needs in the residential HVAC aftermarket segment. Conduct market analysis gather competitive intelligence and identify emerging opportunities and threats to inform strategic decision-making.
Required Qualifications:
- Bachelors degree
- 10 years of industry experience in HVAC sales product management and/or marketing
- Willingness and ability to travel up to 40% of the time both domestically and internationally.
Preferred Qualifications:
- HVAC or related industry a plus
- Graduate degree preferred MBA
- Experience working in relevant industries either directly or indirectly (including 2-step distribution and services)
- Exposure to key Aftermarket parts and services concepts (strongly preferred)
- Proven track record of leading and growing a successful aftermarket business achieving sales and profitability goals and delivering customer satisfaction
- Strong leadership communication and interpersonal skills with the ability to inspire and influence others
- Excellent analytical problem-solving and decision-making skills with the ability to adapt to changing market conditions and customer needs.
- Proficient in Microsoft Office CRM and ERP systems.
- Comfort working as an individual contributor this role does not have direct reports
- Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively
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RSRCAR
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Director
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
