At Suncorp were committed to being there for our customers in the moments that matter most.
Were looking for a Knowledge Management Specialist who is passionate about creating clarity driving consistency and empowering our people and AI tools with accurate engaging and easy-to-use this role youll be responsible for ensuring that our Knowledge Management systems are effectively utilised across the business by employees AI agents brokers and customers alike. Youll transform complex processes into clear accessible content that supports great customer outcomes and enables smarter faster decisions across our teams.

If you thrive on simplifying the complex collaborating across diverse teams and continuously improving how knowledge is created and shared this could be the perfect opportunity for you!

Why Youll Love Working at Suncorp

When you join Suncorp youre not just taking on a job youre embarking on a career with a company that values your growth well-being and success. Heres what we offer:

• Salary: Competitive Annual Salary Performance Based Incentives
• Leave Benefits: Annual leave Flexible leave Personal leave Loyalty leave and Parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid Working: Work where you thrive with our flexible blend of on-site and at-home work arrangements
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI Shannons Apia & more as well as offers from over 400 top retailers
• Reward & Recognition Programs: We celebrate your hard work and achievements!
• Career Development: We prioritise your professional growth offering ongoing training development opportunities and the support you need to reach your full potential
• Reputable Employer: National trusted company with an inclusive and diverse workplace
• Community Engagement: Involvement in charity events like Spirit to Cure

What Youll Do

• Write maintain and continuously improve content within our Knowledge Management systems ensuring accessibility and usefulness for all audiences.
• Document business processes rules and standards in a clear engaging and simple way that supports both people and AI understanding.
• Ensure consistency in tone language and terminology aligned with Suncorps brand voice.
• Develop and update AI agents with the latest business processes and information.
• Collaborate across teams to gather feedback and incorporate improvements to enhance content effectiveness.
• Identify and address gaps within the Knowledge Management systems and implement innovative solutions.
• Support administration activities related to Delegated Underwriting Authority Licences and Claims Licences.
• Assist with reporting on Technical Underwriting Audits across Business and Consumer portfolios.
• Support the creation and ongoing maintenance of the Commercial & Rural Learning programme.
• Provide support to the Portfolio & Underwriting Governance team as needed.

What Youll Bring

• Minimum of 5 years experience in the General Insurance industry.
• Experience in knowledge management technical writing or related fields.
• Proven ability to document processes and business rules in a clear engaging and accessible manner.
• Familiarity with developing and maintaining AI agents and related systems.
• Excellent written and verbal communication skills with strong attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• Collaborative mindset and ability to work effectively across cross-functional teams and senior stakeholders.
• Critical thinking and problem-solving skills with a focus on continuous improvement.
• Confidence in decision-making and a commitment to quality outcomes.
• Technical proficiency and the ability to quickly grasp new systems and processes.
• A relevant degree in Commerce or Business and/or ANZIF qualification (desirable).

If this sounds like the opportunity youve been looking for apply today and help shape the future of knowledge at Suncorp!
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace please contact for a confidential conversation.

Advertised: 12 Nov 2025 New Zealand Daylight Time
Applications close: 17 Nov 2025 New Zealand Daylight Time