Senior Corporate IT Engineer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.

With our proven track record of success we are excited to expand our operations to Germany. As a startup operation in this new market we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.

As the Senior Corporate IT Engineer Germany you will be responsible for building managing and scaling IT operational support for our growing Germany office. Youll work onsite from our office in Germany based in the Greater Frankfurt area with occasional travel to other EU sites or US office locations.

Job Duties

• Support day-to-day IT operations at the Frankfurt Germany office through Jira Slack Email Phone or in-person interactions.

• First-level resolution of technical problems with LAN WAN WiFi physical security devices and other systems.

• Configure maintain and troubleshoot all technical equipment including computers (Windows and macOS) printers switches phones conference rooms TVs and back-office systems.

• Responsible for Germanys IT asset management.

• Support onsite and remote offices with internal desktop and web applications.

• Innovate and design new internal solutions that allow us to scale.

• Create and manage Active Directory / Okta / Google Workspace user accounts and groups.

• Deploy and install desktop applications and drive timely resolution of incidents and requests.

• Manage and maintain AV equipment in conference rooms and all-hands spaces.

• Provide after-hours on-call support for end users on a rotational basis (required).

• Complete onboarding and offboarding checklists and documentation.

• Travel occasionally to support operations at trade shows and remote offices.

• Document changes modifications and troubleshooting in the ticketing system; ensure timely resolution of all incidents and requests.

Requirements

• Bachelors degree (or foreign equivalent) in Computer Science or a related technical field or IT certifications with equivalent practical experience and 5 years of experience in the offered position or a closely related role.

• IT professional certifications are a plus (e.g. MCSE ITIL MCSA Cisco AWS Network).

• 4 years of experience supporting Windows macOS networking mobile video conferencing and/or voice technologies.

• 3 years of technical support experience in a large environment with a mix of onsite and remote users (preferred).

• 2 years with Active Directory and Google Workspace (big plus).

• 2 years managing network shares and network printers; 2 years printer support (Zebra knowledge a plus).

• Experience with Windows Networking Scripting and Automation and/or application troubleshooting.

• Systematic problem-solving approach with ownership and the ability to adapt to changing priorities and ambiguity.

• Excellent customer service organization prioritization multitasking communication and leadership skills.

• Experience with Okta SSO and/or user provisioning as well as Jira ITSM is a plus.

• Knowledge of MDM (e.g. Endpoint Central Kadji) is a plus; awareness of ITIL and IT Change Management best practices is also a plus; and knowledge of VPNs firewalls and switching is a plus.

Reasons To Join Us:

• The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU

• A dynamic and collaborative international team

• An organization dedicated to supporting the passionate Collectors community

• A competitive salary and benefits

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