Technical Business Development , AWS End User Messaging

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The End User Messaging service powers the communication infrastructure for both AWS customers and Amazon digital properties enabling SMS MMS WhatsApp push notifications and text-to-voice message delivery to end users.



Key job responsibilities
You will lead our messaging and communications partnership initiatives building relationships with key telecommunications technology partners. This role combines strategic business development with technical expertise to drive revenue growth through innovative partner solutions.
Youll manage the full partnership lifecycle - from identification through implementation and ongoing relationship management. Your telecommunications expertise will guide partnership evaluation from both technical and commercial perspectives ensuring alignment with our strategic objectives and customer needs.
As the primary technical liaison youll connect partners with internal teams translating complex telecommunications capabilities into clear business value. Success requires staying ahead of industry developments including RCS Business Messaging VoIP technologies and regulatory compliance standards. Youll also leverage AI technologies to optimize partnership processes and enhance our communications platform.
The ideal candidate brings proven experience in telecommunications technology partnership management and complex technical integrations. Your expertise will directly influence our product strategy and drive innovation in our communications solutions.


A day in the life
Review overnight communications from APAC partners regarding a new carrier integration project. Prepare notes for the upcoming technical review meeting with solution architects.
Lead a video call with a partners VP of Strategic Partnerships and their technical team to discuss API integration timelines and review performance metrics for existing messaging services. Present our roadmap for expanding voice capabilities and discuss potential customer opportunities.
Meet with our product team to share updates about new compliance requirements. Collaborate on prioritizing feature requests and discuss technical feasibility of new integration points requested by key partners.
Prepare materials for next weeks executive business review. Analyze performance metrics compile ROI data and create presentations highlighting successful joint implementations.
Lead the monthly partnership status review with internal stakeholders. Update teams on partner pipeline ongoing integrations and emerging market opportunities.
Draft a proposal for a new strategic partnership opportunity incorporating AI-powered features for enhanced message routing and delivery optimization.

About the team
ABOUT AWS:

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Minimum of 5 years experience in the telecommunications sector with demonstrated expertise in carrier contract negotiations and vendor management
* 2 years experience in the A2P messaging space (carrier relations or business development)
Comprehensive knowledge of global messaging infrastructure including carrier technology (e.g. SMS MMS RCS) and OTT platforms such as WhatsApp Apple Messages for Business Line Kakao Business Viber.
Experience negotiating commercial terms and pricing within the telecommunications industry.
Proven international experience in at least one telecom market outside of the US/Canada with understanding of regional market dynamics and regulatory frameworks
* Strong understanding of software APIs cloud platforms and emerging technologies with the ability to converse at a deep technical level

Experience as a leader of cross-discipline teams for major feature and service launches
Experience influencing at all levels of an organization
Excellent communication and negotiation skills to prioritize projects and get commitments from internal stakeholders including TPMs SDEs SDMs program managers and leaders at multiple levels across operations legal and business areas.
Excellent writing and communication skills.
Exceptional analytical and project reporting skills.
Strong bias for action with an ability to operate in a fast-paced environment both for the short-term answer and long-term/scalable solution.
From a business and technical perspective this leader will:
Have experience shaping business strategy for technical products or services.
Possess deep industry expertise in enterprise software and services
Masters of Business Administration degree preferred.

Professional traits of Amazon leaders:
Relentless focus on the customer
Exhibit excellent judgment
Have high standards
Dive deep into the details of the business
Deliver results
Think big

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133100/year in our lowest geographic market up to $220100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.