Senior Development Support Engineer

An Amazing Career Opportunity foraSenior Development Support Engineer!!

Location: Cypress California

Job ID: 42611

As a senior development support engineer you will be expected to assist with developmental and support inquiries raised by Mercury/HID OEM partners. You will be part of a team of development support engineers and assist our development team and partners technical support teams. You will assist in diagnosing and resolving technical issues contribute to the improvement of our products and ensure seamless experience for our customers and partners.

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced reliable access control solutions. From cutting-edge readers credentials and controllers to mobile and biometric technologies HID PACS empowers organizations worldwide to protect their people property and assets with scalable high-quality solutions.

This is more than just a job its your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference Join us and help shape the future of security.

As our Senior Development Support Engineer youll support HIDs successby:

• Providing second-level support for technical inquiries related to our products.
• Providing assistance to developers integrating with our APIs.
• Educating partners on best practices for deployment and integration.
• Troubleshooting hardware and software issues including network and serial communication problems.
• Assisting replicating customer issues.
• Properly logging defects into system for engineering to review.
• Participating and contributing in planning events workshops and system demonstrations.
• Driving and supporting continuous improvement.
• Interfacing with partners/customers to understand their needs and requirements.
• Working closely with other engineering and quality teams.

YourExperienceand Background include:

• Must possess a degree in a technical field preferably in computer science computer engineering or equivalent combination of education and experience.
• Ability to work alongside remote individuals that may be located in different time zones and/or countries.
• Programming experience in C/C C# Rust.
• Web development (HTTP HTML RESTful JSON XML MQTT).
• Experience deploying applications under Linux and Windows.
• Experience with TCP/IP networking transport layer protocols including TCP and UDP and application layer protocols including HTTPS.
• Experience with diagnostic tools (Wireshark Postman curl).
• Understanding of serial communication protocols (e.g. RS-232 RS-485).
• Experience with access control products/solutions highly desired.
• Experience with Jira desired.
• Knowledge of SSL digital certificates.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering allowing for work-life balance

• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions including but not limited to: skill sets experience and training licensure and certifications and other business and organizational disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.

The base salary for CA is $91000 to $110000.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.